UKG Functional Analyst

King's Daughters Medical Center; Russell; On-site; CAD 80,000 - 100,000; Full time

Job summary

A healthcare organization in Ontario, Canada is searching for a candidate to support and configure UKG systems for optimizing workforce management, payroll, and HR operations. The role demands at least a Bachelor's degree and 2 years of relevant experience. Responsibilities include system maintenance, troubleshooting, and providing user support. Ideal candidates will possess strong collaboration skills and the ability to document technical workflows effectively. This position is based in an office/clinic environment.

Qualifications

• Minimum 2 years of experience in workforce management or HR systems.
• Experience in troubleshooting data discrepancies and integration issues.

Responsibilities

• Configure and maintain UKG modules and pay policies.
• Troubleshoot and resolve UKG-related issues.
• Provide user support and training.

Skills

UKG system configuration

Problem-solving

User training and support

Collaboration with HR and IT

Education

Bachelor's degree

Job description

JOB SUMMARY

Responsible for supporting and configuring UKG systems to optimize workforce management, payroll, and HR
operations. Ensures system reliability, data integrity, and compliance by implementing enhancements, troubleshooting
issues, and administering security controls. Collaborates with HR, payroll, IT, and vendors to align configurations with
organizational needs and regulatory standards. Develops documentation, provides user support, and drives continuous
improvement of UKG platforms. Contributes technical expertise to sustain efficient and scalable workforce technology
solutions.

DUTIES AND ESSENTIAL FUNCTIONS

Overall performance rating of below indicated essential job duties:

• Configures and maintains UKG modules including timekeeping, scheduling, accruals, payroll, and HR integrations.
• Manages configurations of pay policies, timecard exceptions, employment terms, transfer rules, and leave to
  ensure compliance with organizational and regulatory standards.
  Designs, tests, and deploys enhancements, upgrades, and configuration changes aligned with business
  requirements.
• Troubleshoots and resolves UKG-related issues such as data discrepancies, integration failures, and
  scheduling conflicts.
• Collaborates with HR, payroll, IT, and vendors to prioritize changes, resolve incidents, and validate solutions.
• Administers user roles, access, and security permissions in accordance with audit and compliance
  requirements.
• Monitors system performance, conducts audits, and supports release readiness and upgrade cycles.
• Documents technical specifications, workflows, and configuration standards for ongoing support and knowledge
  sharing.
• Provides training, support, and knowledge transfer to end users and team members.
• Performs other duties as assigned.

EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS

Minimum requirement:

• Bachelor’s degree
• 2+ years of experience

Preferred qualifications:

WORKING ENVIRONMENT

• Works indoors in an office/clinic setting
• The noise level is usually moderate

PHYSICAL DEMANDS

• Constantly required to maintain a stationary position behind a computer.
• Frequently required to move about inside the department.
• Constantly required to communicate telephonically and face to face with colleagues and customers.
• Constantly required to operate a computer and telephone.
• Constantly required to lift and/or move up to 10 pounds.
• Frequently required to lift and/or move up to 25 pounds.
• Occasionally required to lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception