UAS Field Service Representative II

Edge Autonomy; Ottawa; Hybrid; CAD 99,000 - 141,000; Full time

Job summary

A leading technology company is seeking a UAS Field Service Representative in Ottawa, ON. This role involves providing technical support, troubleshooting, and maintenance services for UAS and Payload systems, with approximately 50% travel required worldwide. Candidates should have strong technical knowledge and experience in field service roles. An excellent communication skill is essential. Competitive salary and benefits package offered.

Benefits

Matching RRSP Contributions

Health Savings Account (HSA)

Paid Time Off

Paid Holidays

Qualifications

• 4-5 years performing as an FSR or FSE with UAS systems.
• Willingness to travel domestically and internationally on short notice.

Responsibilities

• Provide virtual and on-site technical support.
• Conduct on-site installation and maintenance of UAS systems.
• Troubleshoot and diagnose technical issues.

Skills

Excellent communication skills

Proven experience in field service or technical support

Strong technical knowledge of UAS systems

Proficiency in troubleshooting complex issues

Strong problem-solving skills

Customer-focused mindset

Ability to work independently

Education

Bachelor's degree in a related field (preferred)

Military Training Certificate or equivalent diploma

Job description

WORK LOCATION: Ottawa, ON

FLSA STATUS: Exempt

SALARY RANGE: The anticipated salary range for this role is $99,317.07 CAD to $140,360.66 CAD annually. This range reflects a good faith estimate based on the targeted level for the role and typical compensation benchmarks across Canada locations. Actual compensation may vary depending on the selected candidate’s qualifications, experience, geographical location and internal alignment

SUMMARY

The UAS Field Service Representative is responsible for providing virtual and on-site technical support, troubleshooting, and maintenance services for our UAS and Payload systems. This position will be based out of our Ottawa, ON office, with approximately 50% travel required to customer sites worldwide.

RESPONSIBILITIES

The following job functions are a basic requirement but are not limited to and may be assigned other duties.

• Conduct on-site installation, commissioning, and testing of UAS and Payload systems at customer sites globally.
• Perform regular maintenance and repairs of UAS systems to ensure optimal performance and reliability.
• Assess and respond to product or system critical situations in a timely, professional manner.
• Troubleshoot and diagnose technical issues with UAS and Payload systems, utilizing your strong problem-solving skills to resolve complex problems efficiently.
• Collaborate closely with cross-functional teams, including Engineering and Product Development, to relay customer feedback and contribute to continuous product improvement initiatives.
• Maintain accurate documentation, including service reports, activity logs, and customer communication records.
• Adhere to all safety protocols and company policies while working in various environments.
• Operate uncrewed aircraft systems (UAS) in compliance with FAA/Transport Canada regulations and company guidelines.
• Conduct pre-flight inspections, mission planning, and post-flight analysis.
• Ensure safe and efficient UAS operations in various operational environments.
• Assist in the delivery of UAS training programs for both internal personnel and external clients.
• Instruct and guide individuals in UAS piloting techniques, safety procedures, and regulatory compliance.
• Conduct demonstrations and simulations to enhance trainees' understanding and proficiency.
• Adhere to FAA/Transport Canada regulations and guidelines, ensuring compliance during UAS operations and training activities.
• Attend Test Evaluation Exercises and Demonstrations.
• Promote and maintain a culture of safety, emphasizing best practices and risk mitigation strategies.
• Ability and willingness to travel/deploy to worldwide locations with minimum notice for extended periods.
• Travel up to 50%

REQUIRED QUALIFICATIONS

• Excellent communication skills necessary to interface with a wide range of technical and non-technical customers from diverse cultures at all organization levels
• Proven experience in field service or technical support roles, preferably with UAS systems or related technology with 4-5 years performing as an FSR or FSE
• Strong technical knowledge of UAS systems, including flight controls, avionics, and payload systems
• Proficiency in troubleshooting complex electrical, mechanical, and software-related issues
• Willingness to travel, both domestically and internationally, sometimes on short notice
• Ability to work independently with minimal supervision and manage multiple priorities simultaneously
• Strong problem-solving skills and a customer-focused mindset
• Bachelor's degree in a related field is preferred, military equivalent experience and training may be considered in lieu
• Military Training Certificate or equivalent Technical Trade School Diploma in at least one of the following areas- Aircraft Electrical, Avionics, Weapons or Sensor Systems, Remote Weapons Stations, UAS/UAV or Counter-UAS (c-UAS) Systems preferred
• Former Military Operations experience preferred

EDGE AUTONOMY BENEFITS

• Matching RRSP Contributions
• Health Savings Account (HSA) with competitive employer contribution
• Paid Time Off
• Paid Holidays

HIRING REQUIREMENTS

If an offer of employment is extended, the applicant must have the ability to pass a background check and the ability to be insured by the Company’s Auto-policy. An Offer of Employment is contingent upon the results.

CLEARANCE REQUIREMENTS

This position may require access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). Candidate must have the ability to obtain a Top-Secret Clearance.

EDGE AUTONOMY IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Edge Autonomy is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail].