Trust & Safety Investigator II — 4‑Day Week, Hybrid

Turo; Toronto; Hybrid; CAD 64,000 - 80,000; Full time

Job summary

A leading car sharing marketplace in Toronto seeks a Trust & Safety Investigator to ensure community security. This role involves investigating fraud cases, managing escalations, and working with law enforcement. Ideal candidates have over 5 years of experience in investigations and fraud prevention, along with strong communication skills. The role offers a competitive salary and requires weekend availability.

Benefits

Competitive salary

Employer-paid medical, dental, and vision insurance

Retirement employer match

Learning & Development stipend

Turo travel credit

Paid time off

In-office lunch and snacks

Qualifications

• Minimum 5+ years of Investigations, Trust and Safety, Fraud, or Risk Management experience.
• Ability to work weekends.
• Relationships with Canadian law enforcement agencies (asset).
• Ability to work in a fast-paced environment.
• Commitment to high responsiveness and availability.

Responsibilities

• Serve as Trust & Safety liaison for escalations.
• Independently manage assigned caseload.
• Complete investigations and execute strategies.
• Communicate insights to team and management.
• Foster relationships with law enforcement and partners.

Skills

Investigative skills

Communication skills

Analytical skills

Interpersonal skills

Education

BA/BS or work equivalent

Tools

Kustomer

CRM systems

Google Docs

MS Office

Job description

A leading car sharing marketplace in Toronto seeks a Trust & Safety Investigator to ensure community security. This role involves investigating fraud cases, managing escalations, and working with law enforcement. Ideal candidates have over 5 years of experience in investigations and fraud prevention, along with strong communication skills. The role offers a competitive salary and requires weekend availability.