Trust Administrator

RBC; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading Canadian financial institution is seeking a Trust Administrator in Toronto. You'll provide support for trust accounts, ensure client communications are managed effectively, and must have experience in financial services. This full-time role offers a collaborative team environment and opportunities for professional growth and client impact.

Benefits

Comprehensive Total Rewards Program

Opportunities for professional development

Dynamic team environment

Qualifications

• Minimum of one year of experience in the Financial Services industry.
• Excellent interpersonal and communication skills (written/verbal) and ability to deal with sensitive and difficult client situations in a professional manner.
• Strong organizational skills, high attention to detail and solid follow-through capabilities.

Responsibilities

• Assist Officers in all administrative functions.
• Ensure all account information on internal systems is up-to-date, complete, and accurate.
• Promptly respond to client calls in the absence of the Trust Officer.

Skills

Communication

Critical Thinking

Customer Service Management

Decision Making

Detail‑Oriented

Time Management

Education

Post-secondary education in a related field

Tools

Excel

Word

Job description

Job Description

Join our growing team! As Trust Administrator, RBC Royal Trust (RT), you will provide timely and accurate support to our valued clients in respect to all aspects of trust administration. You will effectively administer trust accounts and assist with client queries while maintaining high standards of client service, quality control and operational efficiency. By joining Royal Trust, you will have direct impact on improving the lives of clients by helping settle their estates, protecting their legacies, and improving the communities in which they live. We are a team committed to helping clients achieve peace of mind now and for the future.

For more information, please visit: https://www.rbcwealthmanagement.com/en-ca/royal-trust

What will you do?

• Assist Officers in all administrative functions
• Ensure all account information on internal systems is up-to-date, complete, and accurate
• Maintain all written, verbal and electronic communication as required with internal and external contacts
• Investigate all inquiries and administrative errors and refer more complex issues to the Senior Officer
• Understand and follow all RBC processes and policies as required
• Promptly respond to client calls in the absence of the Trust Officer, addressing client inquiries in a professional manner

What do you need to succeed?

Must Have

• Minimum of one year of experience in the Financial Services industry
• Post‑secondary education in a related field
• Intermediate to advanced Excel and Word skills
• Excellent interpersonal and communication skills (written/verbal) and ability to deal with sensitive and difficult client situations in a professional manner
• Strong organizational skills, high attention to detail and solid follow-through capabilities
• Strong teamwork and relationship building skills, as success is dependent on working in co‑operation with others

Nice to Have

• STEP CETA1: Foundations & Trust Administration or currently enrolled in any CSI or STEP Estate & Trust related courses
• Canadian Securities Course

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Communication, Critical Thinking, Customer Service Management, Decision Making, Detail‑Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management, Trust Operations Management

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W: TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-20

Application Deadline: 2025-12-08

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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