Trust Administrator

CIBC; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

CIBC in Toronto is seeking a Trust Administrator to support a Trust Officer in managing a client portfolio. You will open new accounts, prepare initial correspondence, keep account information current, and ensure timely remittance processing.

You will assist with asset and liability statements, client accounting, fee collection, daily transactions, and comprehensive asset management including collection, consolidation, reconciliation, and in-kind transfers.

Qualifications

• Strong client engagement and relationship-building skills.
• Attention to detail and accuracy in account administration.
• Ability to work in a team and prioritize tasks in a banking environment.

Responsibilities

• Open new accounts and prepare initial correspondence.
• Maintain up-to-date account information and process remittances promptly.
• Assist with asset and liability statements, client accounting, fee collection, and daily transaction processing.
• Participate in asset management tasks such as collection, consolidation, reconciliation, and in-kind transfers.
• Minimize overdrafts and ensure compliance with CIBC processes and policies.

Skills

Analytical Thinking

Cash Flow Analysis

Client Service

Customer Experience

Investment Portfolios

Post-Sales Support

Product Knowledge

Transaction Banking

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Trust Administrator will assist a Trust Officer and will support the administration of a portfolio in the Vancouver branch by accurately opening new accounts, preparing initial correspondence, maintaining up-to-date account information, and ensuring timely processing of remittances. Your responsibilities will include assisting with asset and liability statements, client accounting, fee collection, daily transaction processing, and comprehensive asset management such as collection, consolidation, reconciliation, and in-kind transfers. You’ll also be minimizing overdrafts, updating asset values and cost bases, and strictly adhering to all CIBC processes and policies to ensure efficient and compliant trust account management.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Client engagement - Develop and maintain professional client relationships. Interact regularly with Clients, Beneficiaries, Lawyers, Accountants, and Financial Planners to discuss account administration.
• Collaboration/Projects - Preliminary research for inquiries received; Investigations and participating in intra and inter-departmental meetings as requested; Participation on committees is encouraged. Annual Projects including preparing QI Documents for signature of the Executive Trust Officer; Preparing Annual Review Packages for files; Updating CLIPs; ensuring AML documentation in file and on TOPS.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re a certified professional. You have enrolled or are willing to enroll in STEP CETA1: Foundations & Trust Administration or any CSI and/or STEP Estate & Trust related courses as well as the Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID).
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
• You know that details matter. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 11th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Cash Flow Analysis, Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking