Truck Service Advisor

Las Vegas Petroleum; Osseo; On-site; CAD 30,000 - 60,000; Full time

Job summary

A service station in Ontario is seeking a Truck Service Advisor to deliver excellent customer service. Responsibilities include writing work orders, suggestive selling, and sourcing parts. Candidates should possess a valid driver’s license and basic computer skills. The role involves working flexible hours in varied conditions. Pay starts at $17/hour.

Qualifications

• Dedicated individual who works well with others.
• Experience in repair or parts shop preferred.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Provide excellent service and support to customers.
• Write and process work orders and transactions.
• Source parts from vendors and coordinate deliveries.
• Maintain safety of customers and team members.

Skills

Customer service experience

Suggestive selling skills

Communication skills

Basic computer skills

Education

High School Diploma or GED

Job description

Overview

Job Summary

As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!

Pay starting at $17/hour.

Responsibilities

In this role, you can expect to:

• Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
• Have extensive knowledge of the products we sell and the services we provide
• Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity
• Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
• Source parts from outside vendors and coordinate delivery
• Prepare end of shift drop and shift report; Understand various payment types
• Maintain the safety of both our customers and team members

Qualifications

What we’d like to see:

• A dedicated individual who works well with others and is excited to be part of our team!
• High School Diploma or GED
• Good verbal and written communication skills
• Previous cashier and customer service experience; experience in repair or parts shop preferred
• Strong suggestive selling skills
• Basic computer skills
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
• A valid driver’s license

Typical Physical Demands

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.