TRIRIGA Helpdesk Mailbox Management Professional (Hybrid)

Redolent, Inc; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A technology solutions company in Toronto is seeking a professional to manage the TRIRIGA Helpdesk mailbox. Responsibilities include coordinating responses to queries and documenting support activities. The ideal candidate has over 5 years of experience in business application management, particularly with TRIRIGA or similar applications, and can work in a hybrid environment.

Qualifications

• 5+ years of relevant experience in business application management.
• Experience supporting TRIRIGA or similar applications.
• Advanced knowledge of project delivery life cycle (PDLC).

Responsibilities

• Monitor and manage the TRIRIGA Helpdesk mailbox.
• Coordinate with partners and vendors for TRIRIGA issues.
• Maintain documentation and reporting related to TRIRIGA support.

Skills

Business application management

TRIRIGA or similar applications

Project management

Helpdesk function management

Job description

TRIRIGA Helpdesk Mailbox Management

Location: Toronto downtown - hybrid

Duration: Initially 1 year

Job Description

• Monitor and manage the TRIRIGA Helpdesk mailbox, ensuring timely and effective responses to queries and issues.
• Coordinate with business partners, technology teams, and vendors to resolve TRIRIGA-related incidents and requests.
• Maintain documentation and reporting related to TRIRIGA support activities.
• Identify and escale risks or recurring issues related to TRIRIGA to the appropriate stakeholders.

Required Experience

• 5+ years of relevant experience in business application management, ideally with exposure to TRIRIGA or similar enterprise applications.
• Demonstrated experience supporting TRIRIGA or similar facilities management applications.
• Advanced knowledge of project delivery life cycle (PDLC) methodology, business testing, and project management.
• Experience managing shared mailboxes or helpdesk functions.