Travel Logistics & Client Support Specialist (Hybrid)

Kootenay Employment Services Society; Invermere; On-site; CAD 30,000 - 60,000; Full time

Job description

Requirements

What we are looking for:

• Strong computer skills
• Excellent verbal and written communication skills
• Comfortable using email, CRM systems, and other relevant software
• Highly organized with the ability to manage multiple tasks and priorities efficiently
• Ability to work independently and meet deadlines
• Maintain a positive mindset and a strong commitment to assisting customers
• Ability to work collaboratively within a team and contribute to a positive work environment
• A passion for travel

Expectations

• Rigorous attention to detail when planning and organizing tours and interacting with clients
• Maintain a high standard of prompt and effective response to inquiries
• A drive to help deliver exceptional experiences for our clients
• Ability to complete tasks very well on specified timelines
• A customer‑centric mindset in addressing customer concerns and feedback
• Collaborate closely with co‑workers to ensure seamless communication and provide mutual support
• A willingness to embrace new systems and changes in how we operate as we constantly look to automate and improve our systems
• Complete the travel insurance exam within 3 months of starting the position - we will assist with this

Duties

Some of your key responsibilities will include:

Client correspondence

• Sending key communications (booking, tour confirmation, etc.)
• Creating and updating invoices
• Answering client questions

Planning the logistics for a group of tours

• Researching and booking hotels
• Booking vehicles, flights and boat trips
• Keeping track of expenses
• Assembling all the key information for the tour guide

Why work for us?

• Competitive salary of $25.80/hr to $30.80/hr, typically starting at $25.80 then increasing to $26.80/hr once training to sell insurance is completed (equivalent to $53,600 at 40 hrs/week). Annual increases thereafter.
• Medical/dental benefits
• Flexibility on the number of hours per week (within the range of 30 - 40 hours/week)
• Paid vacation and opportunities for additional unpaid leave
• Opportunity for some remote work
• Being part of a great team at a very unique and innovative business
• Being part of a business that prioritizes conservation

We anticipate work beginning as soon as you are available. We expect you to be based in the Columbia Valley, but hybrid work is possible.

Please submit your resume and a brief story about a personal travel experience via eagle-eye.com/careers/.

Application deadline is January 4th at 5 pm.

Please submit your resume and a brief story about a personal travel experience via eagle-eye.com/careers/.