Travail à domicile Agent d'expérience service à la clientèle / Anglais seulement/ Work from hom[...]

Alorica; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Montreal is looking for individuals to assist customers and enhance their experience. The ideal candidate will have a high school diploma and strong communication skills. This role offers a competitive hourly wage along with comprehensive benefits, including health and dental coverage, and opportunities for career advancement. The supportive work environment prioritizes employee well-being and community involvement.

Benefits

Comprehensive benefits package

Paid time off (PTO) and sick leave

Paid training

Supportive work environment

Responsibilities

• Assist customers in resolving issues related to the product and/or service.
• Document call information for audit and reporting purposes.
• Maintain and update customer information as necessary.
• Sell new or improved services to existing customers.
• Provide exceptional customer support and ensure satisfaction.

Skills

Customer service experience

Strong computer navigation skills

Knowledge of Microsoft Office

Excellent oral and written communication skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity

• Salary of $16.50 per hour
• Opportunity for career advancement, with over 70% of leaders promoted from within
• Comprehensive benefits package including health, dental, and vision coverage
• Paid time off (PTO) and sick leave
• Paid training to enhance skills and expertise
• Supportive work environment focused on employee well-being and community involvement

What to Expect (Job Responsibilities)

• Assist customers in resolving issues related to the product and/or service
• Document call information for audit and reporting purposes
• Maintain and update customer information as necessary
• Sell new or improved services to existing customers
• Provide exceptional customer support and ensure satisfaction

What is Required (Qualifications)

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigation skills
• Knowledge of Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills

How to Stand Out (Preferred Qualifications)

• Exceptional listening and comprehension skills
• Professional and courteous demeanor
• Customer-oriented approach

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.