Transplant Services Representative

Canadian Blood Services; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A national health organization seeks a Transplant Services Representative to coordinate stem cell donor services in Ottawa. The role requires attention to detail and interpersonal skills to manage appointments and communications with donors and transplant centers. Ideal candidates will have relevant post-secondary education and 1 to 3 years of experience in customer service. Benefits include substantial vacation, health coverage, and a pension plan, with work taking place on-site at 40 Concourse Gate, Ottawa.

Benefits

3 weeks' vacation

Annual performance award up to 5%

Comprehensive health, dental and vision benefits

Defined benefit pension plan

Employee discounts and wellness program

Qualifications

• Completion of post-secondary level education in a relevant discipline from a recognized academic institution.
• 1 to 3 years of related experience in complex customer communications/services.
• Experience in a registry environment and working remotely.

Responsibilities

• Coordinate blood sample collection appointments for stem cell donors.
• Manage inquiries and updates from stem cell registry stakeholders.
• Facilitate online health screening and buccal swab sample collection.
• Provide program support as required.

Skills

Attention to detail

Strong interpersonal skills

Excellent organizational skills

Excellent communication skills

Education

Community College Diploma in Health Management/Public Administration or equivalent

Job description

Requirement is to be on-site at 40 Concourse Gate, Ottawa, Ontario.

Job category: Hospital relations and medical services
Job posting ID: 8338

Employment status: Regular full-time
Position's anticipated start date:2026-04-06

Classification: ASO
Salary/Rate of pay: $28.0836 - $32.3226

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Regular full-time Transplant Services Representative to join our dynamic Medical Laboratory & Stem Cell Services team at 40 Concourse Gate, Ottawa, Ontario.

The Stem Cells team is responsible for supporting Canadian Blood Services by operating several programs that support better outcome for patients living with the many diseases and disorders that can be treated with stem cell transplants such as leukemia, aplastic anemia, and inherited immune and metabolic disorders.

In this role, you will provide confidential coordination and support to Canadian Blood Services Stem Cell Registry stakeholders (internal and external), including stem cell donors and patients, transplant centres (Canadian/International) and stem cell collections sites.

• Leveraging your attention to detail, accuracy, and prioritization skills, you will coordinate blood sample collection appointments for Canadian Blood Services Stem Cell Registry donors, including creating blood sample collection kits, troubleshooting donor blood collection, and shipping issues, and maintaining/updating database(s) and collection location spreadsheet(s).
• Drawing on your strong interpersonal skills, you will coordinate with Canadian Blood Services Stem Cell Registry donors when further testing is requested on behalf of Canadian and international patients.
• Utilizing your excellent organizational skills, you will coordinate completion of online health screening by potential donors and facilitate collection of buccal swab samples for further testing.
• Focusing on your excellent communication skills, you will manage Stem Cell Registry post-transplant and post-donation activities such as, responding to inquiries, requesting patient updates, and coordinating various forms of donor follow-up.
• You will be required to provide program support as required.

Desired education and skills

• Completion of post‑secondary level education in a relevant discipline from a recognized academic institution, or Community College Diploma in Health Management/Public Administration, or equivalent; an equivalent combination of education, training and experience may be considered.
• Minimum 1 to 3 years of related experience in a national services program that deals with complex customer communications/services to internal and external stakeholders (including international partners).
• Experience working in a registry environment and working remotely from immediate supervisor/manager and/or team members, stakeholders, and customers.

What we offer you

• 3 weeks' vacation.
• Annual performance award up to 5%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefitpension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work on-site at 40 Concourse Gate, Ottawa, Ontario
• Shift/hours - Monday to Friday, 37.5 hours a per week, 7.5 hours per day.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.