Transmission Key Accounts Manager

ATCO; Edmonton; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Caring culture

Competitive compensation

Flex benefits

Training and mentorship programs

Charitable donation matching

Job summary

ATCO Gas & Pipelines in Edmonton, AB is seeking a Transmission Key Accounts Manager to lead relationships with its largest transmission customers. You will coordinate maintenance, outages, projects, and operational activities, while aligning with internal teams to deliver safe, reliable service.

The role requires a strong technical and commercial acumen and a proactive, customer-focused mindset. You will collaborate across Operations, Engineering, Construction, Commercial, and Legal teams,

Qualifications

• Post-secondary degree or diploma in Engineering, Engineering Technology, Business, Commerce, or a related discipline.
• 5+ years of related experience in natural gas, energy, utilities, industrial, or infrastructure sectors.
• Demonstrated understanding of natural gas transmission system operations, maintenance planning, outage coordination, customer service, or account management.
• Strong interpersonal, communication, presentation, and relationship management skills.
• Proven ability to manage competing priorities and navigate a dynamic operating environment.
• Experience with CRM systems such as Salesforce is an asset.

Responsibilities

• Serve as the primary point of contact for transmission customers and coordinate internal stakeholders.
• Develop and maintain relationships with ATCO Gas and Pipelines' largest transmission customers.
• Coordinate impacts of planned maintenance, outages, capital projects, and operations.
• Collaborate with Operations, Engineering, Construction, Commercial, Legal, and external pipeline operators.
• Support commercial discussions, customer agreements, and service requests through stakeholder coordination.
• Maintain customer information in Salesforce and use reporting tools for BI and performance measurement.
• Represent ATCO Gas and Pipelines at industry events and customer engagements.
• Act as a trusted advisor by staying aware of customers' plans and growth initiatives.
• Identify opportunities to improve customer experience and operational efficiency.
• Assist during emergency response and unplanned service disruptions, including after-hours coordination.
• Stay informed of industry developments and market priorities to support planning.

Skills

CRM Salesforce

Relationship management

Communication

Problem solving

Microsoft Office

GIS

SCADA

Education

Engineering/Engineering Technology/Business/Commerce degree or diploma

Equivalent combination of education and experience

Tools

Salesforce

GIS

SCADA

Job description

Division: Business Development and Commercial, Gas and Pipelines

Location: Edmonton, AB

Guided by our values.

Position Summary

Always there. Anywhere. That’s us!We’ve got a lot of energy at ATCO, focused on creating prosperity for generations to come.Embrace challenge and growth because your career journey at ATCO has the potential tobe full of new experiences, inspiring challenges, and growth without boundaries.

For us, values aren’t just slogans.They are translated into action, the foundation we are built on, and the driving force for what we aim to accomplish. Our values – caring, agility, safety, collaboration, integrity – are non-negotiable and ensure we always do right by our employees, communities, and customers. Joining our Business Development group means doing the kind of important, meaningful work our competitors are only thinking about.

As a Transmission Key Accounts Manager, you will serve as the primary point of contact for ATCO Gas and Pipelines' largest transmission customers. Working closely with customers and internal stakeholders, you will coordinate operational activities, maintenance planning, projects, and outage management to support safe, reliable service delivery.

This role requires a strong combination of technical understanding, relationship management, and problem-solving skills. You will work across Operations, Engineering, Construction, Commercial, and Legal teams, as well as external pipeline operators, to represent customer requirements in planning and operational discussions while supporting the reliability and long-term success of the transmission system.

Responsibilities

• Serve as the primary point of contact for transmission customers, coordinating support across internal stakeholder groups and representing customer requirements in operational and planning discussions.
• Develop and maintain relationships with ATCO Gas and Pipelines' largest and most complex transmission customers.
• Coordinate customer impacts associated with planned maintenance, outages, capital projects, and operational activities.
• Collaborate with Operations, Engineering, Construction, Commercial, Legal, and external pipeline operators to support safe and reliable service delivery.
• Support commercial discussions, customer agreements, and service requests through effective stakeholder coordination.
• Maintain customer information and activity records within Salesforce and utilize reporting tools to support business intelligence and performance measurement.
• Represent ATCO Gas and Pipelines at industry events, conferences, and customer engagement opportunities.
• Act as a trusted advisor to customers by maintaining awareness of their operational plans, business objectives, growth initiatives, and emerging requirements.
• Proactively identify opportunities to improve customer experience, operational efficiency, and communication processes.
• Support customers during emergency response situations and unplanned service disruptions, including after-hours coordination when required.
• Stay informed of industry developments, market conditions, and customer priorities to support strategic planning and relationship management.

Qualifications

• Post-secondary degree or diploma in Engineering, Engineering Technology, Business, Commerce, or a related discipline. An equivalent combination of education and experience will be considered.
• 5+ years of related experience in the natural gas, energy, utilities, industrial, or infrastructure sectors.
• Demonstrated understanding of natural gas transmission system operations, maintenance planning, outage coordination, customer service, or account management.
• Strong interpersonal, communication, presentation, and relationship management skills, with the ability to effectively engage and influence both internal and external stakeholders.
• Proven ability to manage competing priorities, navigate complex issues, and apply sound judgment in a dynamic operating environment.
• Strong technical aptitude, analytical ability, and problem-solving skills, with the ability to assess operational impacts, identify risks, and develop practical solutions.
• Experience coordinating cross-functional teams and collaborating with Operations, Engineering, Construction, Commercial, Legal, customers, and external pipeline operators.
• Experience in contract administration, commercial agreements, customer requests, project development, or regulatory processes is considered an asset.
• Knowledge of natural gas pipeline operations, maintenance practices, outage planning, and transportation arrangements is considered an asset.
• Experience with customer relationship management (CRM) systems such as Salesforce is an asset.
• Experience using Geographic Information Systems (GIS), Supervisory Control and Data Acquisition (SCADA) systems, and other operational or asset management systems is an asset.
• Proficient with Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams.
• Valid Class 5 Operator's License. Periodic travel within Alberta may be required.

What We Offer

• A culture based on caring, integrity, agility, collaboration, and striving for excellence

• Competitive compensation

• Flex benefits

• Training and mentorship programs

• Charitable donation matching

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

ATCO Gas & Pipelines is part of ATCO Ltd. With approximately 6,000 employees and assets of $23 billion, ATCO is a diversified global holding corporation with investments in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management), Energy Infrastructure (electricity generation, transmission and distribution; natural gas transmission, distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales), Transportation (ports and transportation logistics) and Commercial Real Estate.More information can be found at www.ATCO.com. ATCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law.

You may have seen the recent announcement that Emera, ATCO and Canadian Utilities have entered into a transformational agreement to combine complementary assets, capabilities and expertise to create a company positioned for long-term growth. This combination will create a larger, more diversified Canadian-headquartered utility and energy infrastructure company with the scale, capabilities and financial strength needed to meet growing demand across North America.

As someone considering a career opportunity with us, we recognize you may have questions about what this announcement means for prospective employees.

While the transaction remains subject to shareholder, regulatory and other customary approvals, with closing anticipated in the second half of 2027, it is important to know that our day-to-day operations, commitments to our customers and communities, and our focus on attracting great talent remain unchanged. We continue to hire roles such as this one, where talented people who are passionate about making a difference in the communities we serve, can join us in shaping the energy industry, now, and into the future.

Issued: November 9, 2026

Deadline: November 23, 2026