Transitional Tenant Support Worker (Contract)

YWCA Toronto; Toronto; On-site; CAD 72,095,000 - 97,447,000; Full time

Job summary

YWCA Toronto is seeking a Communications and Tenant Support specialist to assist households impacted by capital projects, coordinating relocation plans and ensuring clear notice and access processes. You will work within a multi-disciplinary team to promote safety, equity, and timely repairs in scattered housing.

The role requires an undergraduate degree in social services or health with 3–5 years’ experience, strong communication skills, and knowledge of tenancy laws.

Qualifications

• Undergraduate degree in social services or health field (BSW, etc.).
• 3–5 years in diverse, direct service settings with adults/families facing poverty/homelessness/trauma.
• Knowledge of Social Housing, Tenant rights, Homelessness, health intersections; program development/evaluation.

Responsibilities

• Coordinate communication with tenant households affected by capital projects.
• Plan and implement temporary relocation where needed.
• Ensure notices to enter units are correct and timely; follow up with tenants.
• Liaise with Housing Administration and tenants for relocation agreements.

Skills

Communication

Crisis intervention

Teamwork

Conflict mediation

Anti-oppression practice

Problem solving

Cultural sensitivity

Education

Bachelor's degree in Social Work or related field

Tools

Windows

Excel

Job description

Employment Type

Full-Time, Contract

Work Hours

35 hours per week (including evenings and weekends)

Salary

$33.78 per hour (L7)

Location

27 Madison Avenue, Toronto, ON M5R 2S2

Contract Period

September 14, 2026 to January 29, 2027

Internal Application Deadline: Friday, August 14, 2026

External Application Deadline: Monday August 17, 2026

JOIN OUR TEAM

Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

Over the next few years, The Neighborhood Land Trust and YWCA Toronto are implementing required renovation projects across the Scatter Homes portfolio, to ensure all of the homes are in a State of Good Repair. The implementation of these renovations requires the buy-in and participation of tenants and may in some cases require tenants to temporarily relocate from their homes to allow renovations to be completed.

This position is responsible for providing communications and support to tenant households impacted by renovation work occurring in their homes, including but not limited to planning and implementation of temporary relocation. They work directly with tenants in advance of and during the renovation process, to ensure clear and consistent communication, coordination of contractor access, relocations schedules, ongoing one-on-one support as needed, and addressing gaps in services. They will also create tenant facing communications materials as well as internal program documents, tools and resources as needed.

ABOUT YWCA TORONTO – HOUSING SUPPORT PROGRAM, PARKDALE SCATTERED HOMES

YWCA Toronto Housing Support Program – Scatter Homes portfolio offers families a range of permanent and affordable housing options that are owned by Neighborhood Land Trust (NLT). These include 154 units of permanent housing within 82 scattered properties. YWCA Toronto has a management agreement to provide Property and Tenancy Services for these Scattered Homes. Assistance will be available to help tenants maintain their housing, build the skills required to ensure successful tenancies and participate in their community.

KEY RESPONSIBILITIES

• Works with the YWCA and NLT teams as a specialist in the area of innovative home relocation, stabilization, eviction prevention, and capacity building with marginalized and mixed communities
• Provides leadership in developing services that promote inclusion, participation and, creativity to build a vibrant community where safety and wellbeing are shared values
• Liaises with YWCA & NLT staff teams to coordinate communication with tenant households who are impacted by capital projects, including repairs undertaken with tenants in place as well as those requiring temporary relocations
• Liaise with impacted tenant households and Housing Administration team to ensure temporary accommodation agreements are understood, signed, and implemented in a manner that respects tenants and allows for repair projects to proceed in a timely manner
• Ensures that details on notices to enter units and buildings are correct and understood by tenant, served in a timely manner, and that follow ups are undertaken with tenants where needed
• Maintains a working knowledge of the Residential Tenancies Act, Housing Services Act, and the Ontario Human Rights Code
• Has a comprehensive understanding of RGI rules and regulations
• Responsible for ensuring safety policies and procedures are applied consistently in programs serving high need, women and gender diverse individuals with multiple barriers
• Models’ effective community engagement, conflict resolution, facilitation, and crisis intervention skills in a collaborative, multi-disciplinary team context
• Shares in On Call for Scatter Homes Support program

QUALIFICATIONS

• General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree in a social services or health field (examples: BSW/Social Work, Occupational Therapy, etc.) (Cases for Equivalency will be considered)
• 3 - 5 years of demonstrated experience working in diverse, direct and complex service settings with adults and families who experience the impacts of poverty, homelessness/under-housing, violence/trauma, mental health and or substance use challenges, and other sources of marginalization or oppressions
• Knowledge, skills and expertise in the following areas: Social Housing, Community engagement, Residential Tenants Act, Homelessness, intersections of Housing and Health; Program development and evaluation
• Demonstrated in-depth understanding of marginalization and vulnerability, as it specifically relates to women and gender diverse people and their families living with trauma, mental illness, addictions and chronic health issues
• Demonstrated ongoing commitment to critical self-reflection and anti-oppression practice
• Demonstrated ability to collaboratively work and build partnerships with external community partners and stakeholders, including resource brokerage and advocacy for client access to relevant community supports, services and programs as necessary
• Demonstrated conflict mediation skills and crisis intervention skills, including creating effective safety plans and thorough follow-up
• Demonstrated ability to work in teams as well as independently in the planning and delivery of services
• Demonstrated ability for creative problem-solving and developing effective solutions
• Demonstrated excellent verbal and written communications skills
• Ability to deliver culturally sensitive services
• Strong computer proficiency skills in Windows and Excel
• Current First Aid and CPR certification
• Second language is an asset
• Valid driver’s license and access to a vehicle is required
• Previous work in a multicultural, unionized environment is preferred

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate on your cover letter if you are an employee of YWCA Toronto.

Posting date: August 05, 2026

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.