Transitional Case Manager, Queens Ave.

CMHA Thames Valley Addiction and Mental Health Services; London; On-site; CAD 37,000 - 51,000; Full time

Benefits offered by this job

HOOPP Pension Plan

Competitive wage progression

Job summary

Canadian Mental Health Association Thames Valley Addiction and Mental Health Services in London, Ontario is seeking a Transitional Case Manager on a full-time, contract basis ending May 15, 2027. The role focuses on crisis management, assessments, case planning and service coordination to support clients with mental health or addiction needs.

Starting wage is $27.14 per hour (Level 1 – Direct Service) with progression to higher levels up to $37.26 per hour for regulated staff; biweekly 70 hours,

Qualifications

• Diploma or degree in a health, social service or a related discipline.
• PVSC completed in the last six months is required for applicants.
• Bilingual in both official languages preferred; cross-disciplinary collaboration encouraged.

Responsibilities

• Assist with short term crisis management by providing urgent/emergent response.
• Engage with clients on a short-term basis to support immediate needs.
• Conduct assessments of skills, functional ability, needs and barriers.
• Identify resources and supports; assess transportation, finances and housing needs.
• Collaborate with clients to develop individualized rehab plans and goals.

Skills

Communication skills

Crisis intervention knowledge

Cultural sensitivity

Team collaboration

Education

Diploma or degree in health, social services or related discipline

Police Vulnerable Sector Check (PVSC) within last six months

Job description

Transitional Case Manager, Queens Ave.
Direct Service - (OPSEU)
Full-Time, Contract (End Date: May 15, 2027)

This posting is the result of a current vacancy
London, Ontario (London Zone)
- Application Deadline: September 28, 2026 -

We believe that everyone has the right to live with dignity, autonomy and independence in our community.

Our Case Management Program embodies this belief by supporting individuals experiencing mental illness or addictions to live as independently as possible, while working collaboratively with a Transitional Case Manager to build their support systems. As a Transitional Case Manager, you’ll also focus on assisting clients with connecting to their community and teaching life skills to help them to achieve their recovery goals.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

• What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated):
  1. Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
  2. Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement
• When you'll work -70 hours biweekly; Monday-Friday from 8:30am-4:30pm, with a 1-hour unpaid break.
• Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be – 9% in lieu of benefits

HOW YOU WILLBE MAKINGA DIFFERENCE:

Assessment--In collaboration with the client:

• Assist with short term crisis management by providing an urgent/emergent response to individuals in need of case management supports
• Engage with clients on a short-term basis to support their immediate needs
• In collaboration with the client, conduct a variety of assessments (skills, functional ability, needs, barriers, etc.)
• Assess the adequacy of resources/supports currently available to the client
• Determine the impact of psychiatric symptoms on functioning
• Identify risk factors related to client and staff safety as well as relapse
• Assess barriers to successful community living (e.g. treatment options, transportation, finances, etc.)
• Obtain information, as needed, from other relevant sources
• Ensure the assessment incorporates cultural and ethnic factors
• Identify areas requiring additional assessment

Individualized Goal Setting and Rehabilitation Planning -- Utilizing the information obtained through the assessment process and in collaboration with the client:

• Assist the client to identify their personal goals and preferences and utilize standardized tool (GAIN, OCAN, etc.)
• Design rehab plans based on client needs, goals and preferences
• Assist the client to navigate systems and connect to appropriate resources
• Assist the client to explore options and consequences of different choices
• Build on the client’s personal strengths, abilities and resources
• Help clients work towards their vision of a positive personal future
• Help clients identify practical strategies for achieving their vision
• Ensure issues related to transportation are addressed, incorporated into the rehab plan and are consistent with organizational policies and practices
• Work in partnership with the client in all aspects of planning
• Identify intervention strategies to meet goals
• Establish an intervention plan which includes expectations and responsibilities of the client, Case Manager, other supports (e.g. family) and resources, as well as the frequency and nature of interventions
• Obtain necessary consents
• Document and communicate the plan to all relevant stakeholders

Implementation of Rehabilitation Plan -- Based on identified goals and intervention strategies:

• Provide individual skill teaching and/or support the client to obtain the necessary skills training from other sources
• Provide needed information and education about mental illness, coping skills, services, resources, self-help and consumer initiatives/supports
• Utilize basic communication and intervention skills, supported by empirical validity, practice guidelines and relevant standards of care for different interventions
• Encourage and facilitate personal growth and development towards rehabilitation and recovery
• Motivate the client to learn new skills and behaviours
• Build on client’s personal strengths and adjust interventions based on individual response
• Support the client to access needed resources
• Assist the client to identify and connect with personal/natural supports
• Meet with the client regularly to work on specific goals until other permanent supports are in place

Service Coordination and Advocacy:

• Have knowledge about community resources relevant to clients, including other mental health services, entitlement and benefit programs, (e.g. ODSP, Ontario Works, London Housing, etc.)
• Identify, develop and maintain good links with a wide range of community resources
• Assist the client to obtain needed resources by educating and supporting the client to access resources, linking the client to appropriate services, advocating with or for the client when needed
• Demonstrate knowledge of community resources and its place within the mental health care system
• Assist in building positive working relationships across the service system
• Participate in public education and advocacy
• Crisis Management:
• Have knowledge of range of crisis prevention and intervention approaches including: crisis prevention strategies, crisis planning, crisis intervention, risk assessment, relapse prevention strategies, crisis services and hospital services
• Maintain regular contact with the London Mental Health Crisis Service to communicate relevant information about clients who may utilize that service

Progress Review and Evaluation:

• Regularly solicit feedback from the client regarding their needs and preferences
• Regularly seek input from other relevant stakeholders, internal and external, regarding client progress and incorporate that information into planning and interventions
• Conduct ongoing assessments of client’s progress towards recovery and the need for ongoing intensive case management
• If intensive case management is no longer required, ensure a discharge plan has been developed with the client and other relevant stakeholders
• Ensure important information is communicated to all relevant stakeholders and documented in the record

Information and Referral:

• Provide outreach support (cold-calls phone/walk-ins) to clients who need more information about mental health services

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months.

Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications:

• Diploma or degree in a health, social service or a related discipline (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Valid Driver’s License and access to a vehicle to carry out job duties
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• First Aid & CPR Certification
• Training in crisis intervention and crisis resolution, including ASIST training program
• Experience working with individuals with a serious mental illness
• Knowledge of serious mental illness and its impact on clients
• Excellent knowledge of community resources in the Thames Valley region
• Knowledge/experience working within the criminal justice system
• Knowledge of specialized courts for Adult Therapeutic Court
• Bilingual in both official languages, preferred;Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada

INTERNAL APPLICANTS:

To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [e-mail]

Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services

Artificial Intelligence is not currently employed in our recruitment processes.