Transformation Delivery Manager

Manulife; Montreal; Hybrid; CAD 71,000 - 120,000; Full time

Job summary

A leading financial services company in Montreal is seeking a Transformation Manager to drive strategic initiatives and manage transformation programs. The ideal candidate must have experience in the financial industry, proficiency in both English and French, and strong leadership skills. The role involves collaboration with various departments and the Change Management team to ensure successful project execution. The expected salary range is CAD $71,925 to $119,875 with various employee benefits.

Benefits

Health and dental insurance

Short- and long-term disability coverage

Generous paid time off program

Qualifications

• 5 to 10+ years’ experience in the financial industry.
• Experience with Canada and US Retirement businesses.
• Exceptional ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead end-to-end transformation programs in GWAM Retirement Operations.
• Build relationships with key stakeholders across the organization.
• Partner with the Change Management team on strategies.

Skills

Bilingualism (English and French)

Leadership

Communication

Analytical skills

Problem-solving

Interpersonal skills

Project management methodologies

Tools

Salesforce

Amazon Connect

Job description

Transformation Manager

We are seeking a highly motivated, dynamic and experienced Transformation Manager to drive critical strategic initiatives and represent Operations on the GWAM Retirement projects. In this pivotal role, you will be responsible for orchestrating transformation programs from conception to successful execution, ensuring alignment with our overarching OKRs and business objectives and delivering tangible, measurable results.

Position Responsibilities

• Lead and manage end-to-end transformation programs on GWAM Retirement Operations to support the development of enhancements, AI initiatives and other book of work initiatives encompassing process re‑engineering, technology adoption, organizational design, and cultural change.
• Work with Project Teams and Transformation Director to ensure project milestones are defined, provide inputs into cost-benefit analysis and resource needs, and assist with risk mitigation plans.
• Work within GWAM Retirement cross‑functional project teams, providing guidance, mentorship, and ensuring effective collaboration across various departments (e.g., IT, Operations, Risk, Compliance, Product).
• Build strong relationships with key stakeholders across the organization.
• Facilitate workshops, presentations, and meetings to gather input, build consensus, and communicate progress.
• Act as a central point of contact for all transformation‑related inquiries and updates.
• Work with Project team, Product Owner and Directors to define and track key performance indicators (KPIs) to measure the success and impact of transformation initiatives.
• Regularly report on progress, challenges, and outcomes to senior leadership.
• Partner with the Change Management team on change management strategies to ensure smooth adoption of new processes, systems, and ways of working.
• Identify potential resistance points and suggest proactive mitigation strategies.

Required Qualifications

• 5 to 10+ years’ experience working in financial industry.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Experience and strong knowledge of Canada and US Retirement businesses, operations, regulatory environments and market trends.
• Experience with Salesforce and Amazon Connect.
• Experience working with internal stakeholders (operations, product, marketing, compliance, risk).
• Exceptional leadership, communication, and interpersonal skills with the ability to collaborate with others and influence and inspire at all levels.
• Demonstrated ability to multi‑task and to manage multiple priorities in a fast‑paced, dynamic environment.
• Highly motivated and possess an eagerness and willingness to learn.
• Confident self‑starter who is results focused.
• Superior analytical and organizational skills.
• Negotiate, influence and persuade without authority.
• Strategic thinker with strong analytical and problem‑solving abilities and can demonstrate high integrity while making appropriate judgment call.
• Strong knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall) and change management principles.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$71,925.00 CAD – $119,875.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.