Transfer Specialist

Service Corporation International; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading service provider in funeral care is seeking a Transfer Specialist in Toronto. The role involves the safe transport of deceased individuals, interacting sensitively with families, and maintaining company vehicle cleanliness. Applicants must have a high school diploma, valid driver's license, and at least one year of experience driving or working in a customer-facing role. The position requires physical ability to lift and manage loads and a flexible schedule including nights and weekends.

Qualifications

• Valid driver’s license with an acceptable driving record.
• At least one year of work experience as a courier or driver preferred.
• Ability to lift up to 75 pounds and push/pull up to 200 pounds.

Responsibilities

• Safely drive company owned professional vehicles to transfer deceased.
• Interact courteously with bereaved family members.
• Maintain cleanliness of company vehicles.

Skills

Ability to work on-call weekends, nights and holidays

Basic computer skills

Manual dexterity

Education

High School Diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously drive company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.

JOB RESPONSIBILITIES

Transfers

• Safely drives company owned professional vehicles to perform “first call” transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification
• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
• For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression
• Enters deceased event information into proprietary software according to company procedures
• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets

Vehicle Maintenance

• Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
• Fuels vehicles as necessary
• Follows safety guidelines and expenditure processes
• Maintains personal protective and transfer supplies in vehicles including cleaning products
• Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

Minimum Requirements

Education

• High School Diploma or equivalent

Licenses

• Valid driver’s license with an acceptable driving record

Experience

• At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred

Knowledge, Skills and Abilities

• Ability work schedule to support business needs including weekends and nights
• Ability to work on-call weekends, nights and holidays rotation
• Ability to lift up to 75 pounds; push/pull up to 200 pounds
• Ability to drive in hazardous, heavy traffic, and weather conditions
• Basic computer skills required

Pay

• 22-25$/HR

WORK CONDITIONS

Work Environment

• Work indoors and or outdoors during all seasons and weather conditions
• Local and/or multiple location traveling required
• Comply with Field dress code policy

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Lifting, pushing, pulling up to 75 pounds

Work Hours

• Working beyond “standard” hours as the need arises
• Local travel up to 100% using company vehicle

Postal Code: M3L 1A2 Category (Portal Searching): Operations Job Location: CA-ON - Toronto