Tram Operations Manager

Pursuit Collection; Municipality of Jasper; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading attractions company in Jasper, Alberta, is seeking an experienced Operational Manager to oversee lift operations while ensuring safety and guest satisfaction. This role requires 1-2 years in supervisory positions within tourism and hospitality, strong leadership qualities, and the ability to handle responsibilities in dynamic outdoor environments. The ideal candidate will lead a team, coordinate logistics, and ensure operational excellence amidst stunning mountain views. Competitive benefits and opportunities for growth are included.

Benefits

Free access to Pursuit attractions

50% discount for friends

Discounts on hotel stays, dining, and retail

Access to subsidized mental health and wellness resources

Qualifications

• 1-2 years of previous tourism hospitality experience in a Supervisory capacity.
• Physically capable of lifting up to 50 lbs.
• Comfortable working at heights up to 70 meters.

Responsibilities

• Oversee daily lift operations focusing on safety and efficiency.
• Maintain operational records according to safety requirements.
• Lead and train the Lift Operations team while managing schedules.

Skills

Leadership

Team collaboration

Customer service

Problem-solving

Communication

Proficiency in Microsoft Office 365

Education

Tourism & Hospitality Diploma

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Based at the Jasper SkyTram in Jasper National Park, this role offers a landscape surrounded by stunning mountain views and endless mountain adventure.

You will be driving operational excellence through hands‑on management and proactive communication. You’ll lead a team of up to 20, overseeing lift operations personnel with a sharp eye on safety and a strong commitment to guest experience. Your ability to anticipate challenges will help the team stay one step ahead.

Role & Responsibilities

• Oversee daily lift operations with a focus on safety, efficiency, and adherence to company policies and safety codes.
• Maintain accurate operational records in line with safety and insurance requirements.
• Generate comprehensive reports on weather trends, visitation numbers, and lift downtime. Analyze these data sets to identify patterns, inform operational decision‑making, and highlight key areas for improvement to enhance overall performance and guest experience.
• Lead, train, and support the Lift Operations team, including hiring, scheduling, payroll, and performance feedback.
• Assist with facilities upkeep, including minor repairs, troubleshooting, and identifying areas needing attention to maintain a safe and functional work environment.
• Foster a clean, safe, and compliant work environment, including chairing the Health & Safety Committee.
• Collaborate across departments and with contractors, maintaining strong communication and coordination.
• Support emergency response efforts and assist with lift and building maintenance as needed.
• Assist with the development and maintain annual budgets to ensure financial accuracy to alignment with organizational goals.
• Coordinate transportation logistics for staff, collaborate with local transportation providers to ensure adherence to critical schedules and operational efficiency.
• Consistently represent the company professionally and take on additional duties as assigned.

Required Skills & Qualifications

• Tourism & Hospitality Diploma an asset.
• 1‑2 years of previous tourism hospitality experience, in a Supervisory capacity.
• Proven ability to lead.
• Physically capable of lifting up to 50 lbs.
• Proficient in Microsoft Office 365.
• Ability to work a flexible schedule including nights, holidays and weekends.
• Arial lift industry or related experience is an asset.
• Strong Hospitality skills with a professional, approachable demeanor.
• Positive, calm, and reliable under pressure in dynamic outdoor environments.
• Team‑oriented leader and collaborator, able to both give and receive direction.
• Proactive and observant, with the initiative to identify and complete tasks independently.
• Self‑aware and committed to continuous learning and development.
• Confident problem‑solver with the ability to coach service excellence in others.
• Comfortable working at heights up to 70 meters.

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail]. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.