Training Specialist, Technical Operations

Porter Airlines Inc.; Toronto, Quebec; On-site; CAD 65,000 - 90,000; Full time

Job summary

Porter Airlines Inc. is seeking a Training and Systems Support role reporting to the Manager of Training to enhance the Technical Operations training program.

The position focuses on developing courses, manuals, and LMS administration to improve operator proficiency and regulatory compliance. You will design and update training materials, conduct user acceptance testing, and serve as a Super User for the LMS, ensuring accurate curriculum setup, user access, and governance across internal and

Qualifications

• Adult Learning Techniques (Certificate of Adult Education or similar) - required
• Computer Based course development - required
• High level of computing and software skills/knowledge - required
• Experience working in aviation maintenance departments - asset
• Experience with aviation maintenance management software systems - asset

Responsibilities

• Develop regulatory and technical training programs and material relating to Technical Operations for all users
• Use online learning platforms, guides, simulations and in-person instructional techniques to build Technical Operations Team Members proficiencies
• Independently review, develop and upgrade training programs and material as required by departmental needs and process changes
• Ensure training programs support regulatory compliance and operational readiness
• Contribute to AMOS efficiencies and the implementation of new modules through training and process development
• Recommends process improvements in collaboration with Technical Operations leadership
• Participate in user acceptance testing and validation of systems processes
• Improve end-user system adoption and proficiency through targeted training interventions
• Act as a Super User for the Learning Management System for internal and externally managed training activities. This includes setting up curriculum, user access and governance of the LMS.
• Participate in regular organisational meetings
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

Skills

Adult Learning Techniques

Course development

Software proficiency

LMS administration

End-user training

Education

Certificate of Adult Education

Tools

Aviation maintenance software

Learning Management System (LMS)

Job description

Reporting to, Manager, Training and Systems Support, this position supports the Techncial Operations trainng program through course development and improvement, training related manuals/documentation and LMS administrative functions.

Duties & Responsibilities

• Develop regulatory and technical training programs and material relating to Technical Operations for all users
• Use online learning platforms, guides, simulations and in-person instructional techniques to build Technical Operations Team Members proficiencies
• Independently review, develop and upgrade training programs and material as required by departmental needs and process changes
• Ensure training programs support regulatory compliance and operational readiness
• Contribute to AMOS efficiencies and the implementation of new modules through training and process development
• Recommends process improvements in collaboration with Technical Operations leadership
• Participate in user acceptance testing and validation of systems processes
• Improve end-user system adoption and proficiency through targeted training interventions
• Act as a Super User for the Learning Management System for internal and externally managed training activities. This includes setting up curriculum, user access and governance of the LMS.
• Participate in regular organisational meetings
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Adult Learning Techniques (Certificate of Adult Education or similar) - required
• Computer Based course development - required
• High level of computing and software skills/knowledge - required
• Experience working in aviation maintenance departments - asset
• Experience with aviation maintenance management software systems - asset