Training & Onboarding Specialist

DULCEDO Management; Montreal; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading talent management agency in Montreal seeks a Training & Onboarding Specialist to enhance the new employee experience. In this role, you will deliver engaging training sessions and coordinate onboarding activities while ensuring all new hires feel supported. The ideal candidate will have 1-3 years in a training or HR role, be tech-savvy, and bilingual (English/French). The company promotes a culture of continuous learning and offers flexible work options, making it an enjoyable place to work.

Benefits

Unlimited Paid PTO

12 Monthly Personal Days

Flexible Work Environment

Comprehensive Insurance

Room to Grow

Qualifications

• 1-3 years in training, education, HR, or a related field.
• Experience in roles where teaching, presenting, or guiding others is required.
• Ability to adapt and remain calm under pressure.

Responsibilities

• Host new-hire training sessions and serve as a point of contact.
• Support rollout of workshops and team-specific training.
• Coordinate onboarding activities, ensuring proper information flow.

Skills

Strong communication skills

Bilingual EN/FR

Tech-savvy

Organizational skills

Tools

Google Suite

LMS tools

CRMs

Job description

We are Dulcedo. What sets Dulcedo apart is that for us this business isn’t just a numbers game. We are a full‑service talent management agency dedicated to building lasting brands around our creators. We promote process, structure, and sustainable growth, all within an extremely collaborative setup where everyone shares the same goal: delivering white‑glove service to the talents we represent and the brands who want to partner with them. Our focus goes beyond short‑term wins – it’s about fostering meaningful careers, elevating creative voices, and creating long‑term value for both talents and partners alike.

As the largest multidisciplinary talent‑management group in Canada and a leading force across North America, Dulcedo represents and manages the international careers of over 500 models, hundreds of Olympic and professional athletes, and top‑tier digital influencers, content creators, and streamers. With offices in Montreal and Toronto and a worldwide network, we’ve grown from a high‑profile modeling agency into a powerhouse that spans all spheres of entertainment.

Dulcedo is, above all, a community of incredible individuals who ‘work hard but play harder.’ Our team is united, welcoming, and inclusive, and a great‑place‑to‑work culture is a top priority. Proudly certified as a Great Place to Work for three consecutive years, we continue to empower our employees by providing an environment where work feels motivating, fun, and, most importantly, meaningful.

The Opportunity

Hop on board with Dulcedo’s Training Facility! Ongoing learning isn’t just a perk – it’s part of who we are. Talent management is an art, and setting our people up with the right foundations, the Dulcedo way, is how we continue delivering exceptional work for our talents and partners. As we grow, we’re looking for a Training & Onboarding Specialist who will play a key role in shaping the experience of every new team member who joins our world. Reporting to our Training & Onboarding Manager, you’ll be the friendly face and guiding voice of our onboarding programs, helping new hires ramp up with confidence and feel supported every step of the journey. In this role you’ll deliver engaging training sessions, coordinate our monthly cohorts, keep our learning tools running smoothly, and act as a true brand ambassador. If you’re a strong communicator, patient, adaptable, and energized by being in front of a room, continue reading and submit your application – we want to meet you!

Your Role in Action

• Host portions of new‑hire training sessions and serve as the point of contact for incoming cohorts for Talent Agents & Account Managers.
• Lead warm, engaging intro meetings and touchpoints that set the tone for their Dulcedo experience.
• Support the rollout of workshops, mentorship sessions, shadow programs, and team‑specific trainings.
• Own the scheduling and coordination of all onboarding and training activities and keep agendas, calendars, invites, and training flows clear and up to date.
• Ensure every cohort has the right information, resources, and timelines from day one and track their progress and LMS updates.
• Maintain templates, training decks, onboarding checklists, and documentation – keeping everything polished and up to Dulcedo brand standards.
• Help keep our training materials organized (EN & FR) and easy to navigate.
• Prepare simple insights and reports to help the team improve our training experience.

What You're Bringing To The Table

• 1‑3 years in training, education, HR, operations, customer experience, or any role where teaching, presenting, or guiding others was at the core.
• Strong communication skills – you’re confident speaking in front of a group and keeping people engaged.
• Bilingual EN/FR is mandatory for this role as some materials and training sessions require proper translation support.
• Tech‑savvy – Google Suite, LMS tools, CRMs, and documentation tools on your radar.
• Patient, adaptable, and unflappable when things shift.
• Solid organizational skills with the ability to juggle multiple training sessions, materials, and admin tasks with ease.

Soft Skills & Dulcedo DNA

• Energy and initiative – you’re known for curiosity and the genuine drive to make things happen.
• Positive attitude, collaborative spirit, and the way you uplift those around you are contagious.
• You thrive on new challenges, stay calm under pressure, and love the pace and excitement of a dynamic environment.
• You’re a true self‑starter – passionate, gritty, and goal‑oriented, someone who loves projects, challenges, and milestones.
• You’re driven, creative, and structured – balancing discipline, fun, and performance, the three core pillars of Dulcedo’s culture.

Life at Dulcedo!

• Unlimited Paid PTO – enjoy true work‑life balance with the freedom to take the time you need, when you need it.
• 12 Monthly Personal Days – one extra day off every month to recharge.
• Flexible Work Environment – minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease.
• Montreal & Toronto Offices – snacks, great vibes, and pet‑friendly spaces.
• Remote Work – ideal for travellers, expats, and digital nomads who want to grow their career without staying in one place.
• Freestyle Fridays – we wrap up at 2:00 PM ET every Friday. Long weekends, every week.
• Comprehensive Insurance – dental, vision, and medical coverage for you and your loved ones.
• Room to Grow – take advantage of real internal mobility in a fast‑growing company where the sky’s the limit isn’t just a saying.
• The Best of Both Worlds – a vibrant startup spirit backed by 15 + years of experience and the stability of a well‑established organization.

Salary Bracket

$45K‑$55K.

Nous sommes Dulcedo

Ce qui distingue Dulcedo, c’est que pour nous, ce n’est pas une question de chiffres : on est une agence de gestion de talents full service, dédiée à bâtir des marques autour de nos créateurs. On mise sur les processus, la structure et la croissance durable, le tout dans un environnement ultra collaboratif où chacun poursuit le même objectif : offrir un service haut‑de‑gamme aux talents que nous représentons et aux marques qui souhaitent collaborer avec eux. Notre vision va bien au-delà des victoires à court terme – on veut construire des carrières solides, valoriser les voix créatives et créer de la valeur à long terme, autant pour les talents que pour nos partenaires.

Dulcedo est aujourd’hui le plus grand groupe multidisciplinaire de gestion de talents au Canada et un leader en Amérique du Nord. On gère les carrières internationales de plus de 500 mannequins, de centaines d’athlètes olympiques et professionnels, ainsi que de créateurs de contenu, influenceurs et streamers parmi les plus en vue. Avec nos bureaux à Montréal et Toronto et un réseau mondial, nous sommes passés d’une agence de mannequins de haut niveau à une véritable référence qui touche tous les univers du divertissement.

Mais Dulcedo, avant tout, c’est une communauté de personnes incroyables qui « travail​e​nt fort mais s’amuse​nt encore plus ». Notre équipe est unie, accueillante et inclusive, et une culture d’entreprise reste au cœur de nos priorités. Nous sommes fiers d’avoir été certifiés Great Place to Work pendant deux années consécutives, et notre mission est claire : continuer à fournir à nos employés un environnement où le travail est motivant, fun et surtout porteur de sens.

L'Opportunité

Bienvenue dans la Training Facility de Dulcedo ! L’apprentissage continu n’est pas juste un bonus – c’est une partie de notre ADN. La gestion de talents est un véritable art, et offrir à notre équipe les bonnes bases, à notre sauce, c’est ce qui nous permet de livrer un travail exceptionnel pour nos talents et nos partenaires. Alors qu’on continue notre expansion, on cherche un(e) Spécialiste Formation & Intégration qui jouera un rôle clé dans l’expérience de chaque nouvel individu qui rejoint notre univers. Sous la supervision de notre Training & Onboarding Manager, vous deviendrez le visage accueillant et la voix rassurante de nos programmes d’onboarding, aidant nos nouveaux Agents et Account Managers à prendre leur envol avec confiance, tout en se sentant soutenus à chaque étape. Dans ce rôle, vous animer CONTINUE?<|start|>assistant<|channel|>analysis<|message|>I truncated; need complete. Let's finish the French section similar as English. Rewrite it completely. Include French parts of role, responsibilities, bringing, etc. We have those earlier: