Training & Development Specialist

Socket.dev; Brampton; On-site; CAD 84,000 - 99,000; Full time

Benefits offered by this job

Comprehensive Health, Dental, Vision

OMERS pension enrollment

Inclusive culture

Job summary

Peel Region is seeking a Training and Development Specialist to design and deliver training for Housing and Client Services staff. You will develop programs aligned with performance outcomes and facilitate learning using classroom, virtual and online tools.

The role requires 3-5 years in social assistance, a college diploma with Adult Education training, and strong facilitation and communication skills. In-person with a hybrid setup, two days on-site per week in Brampton, Ontario, with CUPE

Qualifications

• Minimum college diploma plus one year formal education in Adult Education
• 3-5 years experience in the social assistance field
• Ability to identify training needs and deliver programs to meet goals
• Extensive knowledge of multiple computer applications including MS Office and local tools
• Familiarity with Housing Services Act and related legislation

Responsibilities

• Design, develop and implement training programs for Housing and Client Services staff
• Coordinate learning projects and events with internal and external clients
• Deliver content using classroom, virtual classroom, web-based learning and e-learning
• Evaluate learning outcomes and update materials as required

Skills

Facilitation

Communication

Interpersonal skills

Time management

Adapt to technology

Web-based learning tools

Video creation software

Video conferencing

Education

College diploma

Adult Education training

Tools

MS Office

HTI

HET

Dom Doc

Job description

Overview

Training and Development Specialist

Human Services – Housing Services

Status: Temporary Full Time - up to 24 months

Salary Range: $83,507 - $99,362 per year ($45.88/hr - $54.59/hr)

Location: 10 Peel Centre Dr., Brampton, ON

Hours of Work:35 hours per week

CUPE LOCAL966

Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.At Peel Region, we can create lasting impact, together.

The Role: You will be responsible for the development and design of training programs for new and existing staff involved in the delivery of Housing,Client Services programs and services. This includes developing, organizing and delivering training programs to meet the needs of all staff and external clients.

What you will do in this role:

• Maintain working knowledge of Human Services-related legislation, policies, and procedures.
• Occasionally represents the Region in Partnerships to design and deliver training province-wide.
• Recommends learning and development solutions in line with needs assessment findings and/or makes referrals to other Human Services and Corporate support areas if necessary.
• Occasionally represents the Region on inter-governmental committees and acts as an expert providing advice on training material and facilitation.
• Coordinates learning and development programs, projects, or events that require collaboration with or obtaining consensus from a variety of internal and external clients.
• Designs, develops, and implements Human Services job-specific training programs in line with performance outcomes and business measures.
• Provides learning and development advice and expertise to stakeholders at all levels of the organization to support organizational and individual performance.
• Designs learning experiences conducive to adult learning principles using a variety of delivery channels, including but not limited to classroom, virtual classroom, web-based learning, job aids, social learning.
• Demonstrates awareness of Human Services divisional operations to assist in identifying performance trends and issues, as well as recommending process and policy changes.
• Promotes and implements designed learning evaluation plan in accordance with the LAPD business process.
• Prepares and conducts needs assessments with relevant stakeholders in accordance with the LAPD business process to identify performance gaps, causes, and requirements for closing gaps.
• Updates training and evaluation materials as required
• Reviews evaluation outcomes, recommends improvements, and implements required changes to learning solutions.
• Develops training agreements with clients in accordance with the LAPD business process.
• Identifies goals, principles, and constraints for Human Services job-specific training programs.
• Establishes learning objectives and evaluation plan for agreed upon learning and development solutions based on client needs.
• Develops training and evaluation materials, including lesson plans, manuals (e.g. learner guides and facilitator guides), e-learning modules, tests, and surveys in accordance with the LAPD business process.
• Delivers content and activities based on design and ensures learning experience supports desired outcomes.
• Creates physical and/or virtual learning environments that meet the needs of learners and support learning.
• Engages learners and fosters learning by delivering content and instructions, leading group discussions, optimizing use of visual aids, and facilitating activities.
• Assesses learner achievement of learning objectives.
• Designs activities and materials that help learners apply newly acquired knowledge and skills to their job.
• Coaches learners and their supervisors to support transfer of learning.
• Other related duties as assigned.

What the role requires:

• Minimum of a college diploma plus one year formal education in the area of Adult Education, combined with 3-5 years experience in the social assistance field
• Ability to identify training needs, and plan, design, and deliver programs to meet the Divisions goals
• Extensive knowledge of multiple computer applications, including but not limited to MS Office, HTI, HET, Dom Doc and local applications
• Extensive knowledge of the Housing Services Act, Residential Tenancy Act, MFIPPA, and all other applicable or proposed relevant legislation
• Excellent knowledge of community resources
• Valid driver’s license and access to a vehicle

Skills and Abilities:

• Effective facilitation skills to convey information and the ability to employ a variety of instructional techniques
• Excellent communication skills including written skills for a variety of audiences at all levels and verbal skills to facilitate and to exchange and provide information as necessary
• Exceptional interpersonal skills to handle classroom problems effectively
• Effective time management and organizational skills to prioritize and manage a variety of different projects and ever-changing priorities
• Ability to adapt to technology and business changes on an ongoing basis
• Intermediate skills in web-based learning tools and software, such as: e-learning authoring applications, video creation software, and video conferencing applications.
• Advanced skills in a variety of Human Services-related software.
• Ability to apply a structured instructional design process, from needs assessment to program evaluation, to meet client needs and in line with departmental and organizational objectives.
• Excellent time management and organizational skills to manage a variety of projects and priorities within timeconstraints and deadlines.
• Ability to work independently and collaboratively in a highly consultative and team-oriented environment.
• Ability to effectively interact with, coach, and advise staff at all levels of the organization.
• Excellent change leadership and change management skills.
• Ability to employ a variety of instructional techniques in line with adult learning principles.

This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health
• Automatic enrolment into OMERS pension plan
• Supportive leadership and a culture of respect and inclusion

Be bold. Think big. Join us.

Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Assessment: There may be an assessment associated with the recruitment.

Interview: Our recruitment process will be in-person.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available.

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.