Training Coordinator

Sonova; Mississauga; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading company in audio solutions is seeking a Training Coordinator in Mississauga, Ontario. This role involves overseeing training activities related to product launches and ISO compliance. The candidate will develop training programs, support new product introductions, and maintain training documentation. The ideal applicant possesses strong organizational skills, a high school diploma, and 2+ years of training experience. Join a collaborative environment that values diversity and inclusion, offering flexible work models and a rich benefits plan.

Benefits

Exciting work environment

Collaborative culture

Rich benefits plan

Mentorship program

Flexible work model

Qualifications

• Minimum 2 years of experience as a trainer or in a related support role.
• Creative problem‑solving and continuous improvement mindset.
• Knowledge of graphic design software is an asset.

Responsibilities

• Initiate, plan, and coordinate training for Operations employees.
• Organize onboarding for new hires.
• Ensure compliance with ISO standards.

Skills

Organizational skills

Verbal communication

Written communication

Problem-solving

Proficiency in Microsoft Office

Education

High school diploma or equivalent

College diploma (preferred)

Tools

SmartSolve

Learning Management Systems (LMS)

Job description

Training Coordinator – Mississauga, Ontario, Canada

The Training Coordinator oversees all training activities associated with product launches, documentation revisions, and process changes to ensure ISO compliance. This role also manages employee training and cross-training programs while supporting operational and engineering initiatives to maintain quality and readiness across the organization.

Responsibilities

• Initiate, plan, and coordinate all training and cross‑training activities for Operations employees
• Organize and deliver training and onboarding for new hires
• Develop and coordinate training programs for product launches and new process implementations
• Support New Product Introduction (NPI) activities to ensure operational readiness
• Maintain training documentation and records in validated systems such as SmartSolve, LMS, or similar platforms
• Create and maintain training materials, work instructions, and supporting documentation
• Conduct ISO compliance audits related to job certifications and operational processes
• Participate in Non‑Conformance (NC) and Corrective and Preventive Action (CAPA) processes, including documentation and follow‑ups
• Conduct production floor tours and provide training‑related administrative support
• Collaborate closely with management to plan, deliver, and evaluate training needs and results
• Support and manage projects as assigned, ensuring compliance and alignment with ISO standards

More about you

• High school diploma or equivalent required; college diploma preferred
• Minimum 2 years of experience as a trainer or in a related support role
• Strong organizational and time‑management skills, with exceptional attention to detail
• Effective verbal and written communication; able to adapt to cultural differences
• Ability to work independently with minimal supervision
• Creative problem‑solving and continuous improvement mindset
• Proficiency in Microsoft Office and basic IT knowledge
• Knowledge of graphic design software and ability to create work instructions is an asset
• Previous hearing aid assembly experience is an advantage

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova.

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

What we offer

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self‑improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

How we work

At Sonova, we prioritize the well‑being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team‑customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.