Training Coordinator

Sonova Group; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global leader in hearing solutions is seeking a Training Coordinator in Mississauga, Canada. The role encompasses overseeing training activities related to product launches and ensuring ISO compliance. Candidates should possess a high school diploma and at least two years of experience in a training role. Excellent organizational and communication skills are necessary. This company offers a collaborative culture and promotes employees' growth through mentorship and development opportunities.

Benefits

Exciting work environment

Flexible hybrid model

Rich benefits plan

Qualifications

• Minimum 2 years of experience as a trainer or in a related support role.
• Strong attention to detail and time-management skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Coordinate all training and cross-training activities for Operations employees.
• Organize and deliver training for new hires.
• Maintain training documentation and conduct ISO compliance audits.

Skills

Organizational skills

Communication skills

Problem-solving

Education

High school diploma or equivalent

College diploma preferred

Tools

Microsoft Office

Graphic design software

Job description

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

The Training Coordinator oversees all training activities associated with product launches, documentation revisions, and process changes to ensure ISO compliance. This role also manages employee training and cross-training programs while supporting operational and engineering initiatives to maintain quality and readiness across the organization.

Responsibilities:

• Initiate, plan, and coordinate all training and cross‑training activities for Operations employees
• Organize and deliver training and onboarding for new hires
• Develop and coordinate training programs for product launches and new process implementations
• Support New Product Introduction (NPI) activities to ensure operational readiness
• Maintain training documentation and records in validated systems such as SmartSolve, LMS, or similar platforms
• Create and maintain training materials, work instructions, and supporting documentation
• Conduct ISO compliance audits related to job certifications and operational processes
• Participate in Non‑Conformance (NC) and Corrective and Preventive Action (CAPA) processes, including documentation and follow‑ups
• Conduct production floor tours and provide training‑related administrative support
• Collaborate closely with management to plan, deliver, and evaluate training needs and results
• Support and manage projects as assigned, ensuring compliance and alignment with ISO standards

More about you:

• High school diploma or equivalent required; college diploma preferred
• Minimum 2 years of experience as a trainer or in a related support role
• Strong organizational and time‑management skills, with exceptional attention to detail
• Effective verbal and written communication; able to adapt to cultural differences
• Ability to work independently with minimal supervision
• Creative problem‑solving and continuous improvement mindset
• Proficiency in Microsoft Office and basic IT knowledge
• Knowledge of graphic design software and ability to create work instructions is an asset
• Previous hearing aid assembly experience is an advantage
• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don’t meet all the criteria? If you’re willing to go allin and learn we’d love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

What we offer:

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self‑improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

How we work:

At Sonova, we prioritize the well‑being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team‑customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.