Training Coordinator

The Salvation Army; Edmonton; On-site; CAD 49,000 - 75,000; Full time

Job summary

A charitable organization in Edmonton seeks a Training Coordinator to support training program design, coordination, and delivery for staff. The role involves maintaining training records, facilitating programs, and ensuring compliance with policies. Ideal candidates will have facilitation experience and a background in HR Management. This full-time position offers an annual salary of $49,912.66 to $74,869.00, depending on experience.

Qualifications

• Minimum of 1 year’s experience in coordinating and administering training.
• Facilitation experience is required.
• Experience developing instructional materials is preferred.

Responsibilities

• Coordinate and facilitate training programs.
• Maintain training records and report on participation.
• Evaluate training effectiveness and suggest improvements.

Skills

Facilitation and presentation skills

Organizational and time management skills

Communication and interpersonal skills

Education

Two-year post-secondary program in HR Management or related field

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Training Coordinator is responsible for supporting the design, development, coordination, and delivery of training programs for employees at the Edmonton Centre of Hope. This role plays a key part in enhancing employee skills, supporting organizational development and aligning training initiatives with the Centre’s strategic objectives.

Working in close collaboration with the Director of Administration, the Training Coordinator develops comprehensive instructional materials—both print and digital—to meet mandatory training requirements, while ensuring compliance with internal policies, funder obligations and external accreditation standards. This position also maintains accurate training records and provides timely reporting on training participation and outcomes.

Accountabilities

Coordination, Design, Development and Facilitation

• Coordinate the efficient execution of existing training programs within the organization
• Assist in the recruitment process by identifying training needs for new hires and coordinating orientation programs to ensure a smooth onboarding experience
• Support the design, development, and facilitation of new training programs that meet organizational and funder requirements
• Assist in identifying skills and knowledge gaps in the organization by supporting regular training needs assessments and contribute to the research, design and development of training programs to address those gaps
• Collaborate with management to help identify training needs and contribute to the development of appropriate training sessions or resources
• Collaborate with the Director of Administration to create instructional materials (print and digital) to support new learning objectives and to update existing training programs
• Develop and maintain training calendars, schedules and timetables for both in-service and external training to ensure timely delivery of required training
• Coordinate logistics for training sessions, including booking facilities, arranging equipment and communicating with training participants
• Serve as liaison between trainers and employees, ensuring that training materials and resources are accessible and current
• Evaluate training effectiveness through feedback, assessments, and performance metrics, and recommend improvements where necessary
• Stay informed about emerging training methods, technologies, and best practices to enhance program quality and efficiency
• Ensure compliance with internal policies, funder obligations, and applicable regulatory standards related to mandatory training
• Maintain and manage training materials and resources as required
• Provide administrative support to trainers as required

Monitoring and Reporting

• Track and monitor employee participation in mandatory training programs
• Maintain accurate and complete training records in accordance with organizational standards and external accreditation requirements
• Prepare and distribute regular reports and updates on training activities, completion rates, and outstanding requirements to management
• All other duties as required

Practicum Student and Volunteer Services

• Maintain practicum contracts with post-secondary institutions
• Assist program managers (if needed) to interview potential practicum students to determine role and program suitability
• Liaise with post-secondary institutions to facilitate student placements within our programs
• Conduct the necessary reference checks and coordinate the recruitment and onboarding for practicum students
• May assist with volunteer services as required

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

• Leadership team, department managers, staff
• Student Placements, Volunteers

External:

• Potential volunteers, student placements
• Partnering training agencies

MANAGERIAL Leadership RESPONSIBILITY

• This position reports directly to the Director of Administration

• This position has no direct reports
• May act as a workflow coordinator for volunteers

FINANCIAL AND MATERIALS MANAGEMENT:

• Confidential personnel files, database and reports
• Volunteer & Practicum Student files, database, and reports

WORKING CONDITIONS:

• Working environment is typically in the office in generally agreeable conditions.
• The performance of the job requires frequent sitting and keyboarding.
• The performance of the job requires attentive listening, frequent attention to computer/word processing, attention to detail, and working with confidential information.
• The performance of the job requires frequent sitting and keyboarding, and occasional bending, walking, lifting and standing.
• Some travel within Edmonton Centre of Hope.

• The incumbent’s work environment is typically at work sites within residential settings, and may experience the following disagreeable conditions: therefore, will need to follow or use universal precautions
• Dealing with angry and abusive people, verbal abuse
• Exposure to bodily fluids, bodily waste, and infectious diseases
• Exposure to drugs, alcohol, and solvents
• Physical attacks by others
• Exposure to toxic chemicals
• Sharp objects (i.e., needle sticks, knives, and weapons)
• Other dangerous situations
• Immunization for Hepatitis B and vaccination against Tuberculosis

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications:

Education, Qualifications and Certifications:

• Completion of a formal post-secondary program of two (2) academic years in HR Management, Business Administration, or other related field.
• Must have valid Drivers’ License and clean Driver’s Abstract
• Clear Criminal Record Check with Vulnerable Sector Check

Experience and Knowledge Requirements:

• Minimum of 1 year’s experience in coordinating and administration of training preferably within a non-profit or social services environment
• Minimum 1 year facilitation experience is required.
• Demonstrated experience assisting in the design and development of training content is preferred.
• Experience developing instructional materials, both printed and electronic, including e-learning content
• Knowledge of training program design, adult learning principles, and assessment methods

Skills and Capabilities:

• Excellent facilitation and presentation skills, with the ability to engage diverse audiences.
• Strong organizational and time management skills, with the ability to coordinate multiple priorities.
• High attention to detail and accuracy in record-keeping and documentation.
• Strong communication and interpersonal skills, with a collaborative and professional approach.
• Ability to work independently with minimal supervision while maintaining alignment with organizational goals.
• Sound understanding of The Salvation Army, its mission and its principles and a willingness to adhere to them

This is a Full time position.

Weekly Scheduled hours: 40

Target hiring range for this position is Min at $49,912.66 per annum to Max at $74,869.00 per annum.

Compensation:

The target hiring range for this position is $49,912.66 to $62,390.83 with a maximum of $74,869.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

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