Training and Quality Analyst

Element Fleet Management; Mississauga; On-site; CAD 62,000 - 86,000; Full time

Job summary

A fleet management company in Mississauga is seeking a detail-oriented Training & Quality Analyst to ensure operational excellence through quality evaluations and process standardization. Candidates should possess a Bachelor's degree and 3-5 years of relevant experience, alongside strong analytical skills and proficiency in QA platforms. This role offers a comprehensive benefits package and a salary range between $62,600 to $86,000 annually.

Benefits

Comprehensive health and welfare benefits

Paid time-off programs

Qualifications

• 3-5 years of experience in Quality Assurance or Operational Excellence.
• Strong experience with QA platforms and analytics/BI tools.
• Ability to influence cross-functional teams.

Responsibilities

• Evaluate calls, claims, and documentation against SOPs.
• Analyze defects and performance data to identify issues.
• Maintain and update SOPs, workflows, and policy documentation.

Skills

Analytical skills

Documentation discipline

Facilitation and coaching

Attention to detail

Education

Bachelor’s degree in business or related field

Tools

Power BI

Tableau

Job description

About the Role

We’re looking for a highly detail-oriented individual to join our team as a Training & Quality Analyst. In this role, you will ensure operational excellence and continuous improvement within maintenance operations. By evaluating work quality, identifying root causes, standardizing processes, and collaborating with Operations and Training, the incumbent drives first-touch resolution, elevates the client experience, and ensures consistent policy adherence.

What You’ll Do

Quality Reviews, Root-cause Analysis & Trends

• Evaluate calls, claims, cases, work orders, and documentation against SOPs. Provide actionable findings, corrective actions, and feedback to drive consistent quality and performance.
• Analyze defects, escalations, and performance data to identify systemic issues. Quantify business impact, surface trends, and prioritize corrective actions with stakeholders.
• Lead regular scoring calibrations with supervisors and leaders to ensure alignment, consistency, and fairness in quality evaluations.
• Build and maintain quality and performance dashboards. Deliver weekly/monthly summaries with actionable insights to Operations, Training, and Leadership.

Process & Policy Governance

• Maintain and Update SOPs, workflows, and policy documentation. Manage change requests, version control, and ensure clear communication of updates across teams.

Training & Coaching Support

• Partner with Training to address skill gaps, provide coaching feedback, and support readiness programs, including nesting and onboarding.
• Step up as a backup trainer to support new hires batches during classroom and Nesting phases of training journey.

Basic Qualifications

• Bachelor’s degree in business, Operations Management, Quality, or related field preferred. Equivalent Experience Accepted.
• Strong analytical skills with experience using QA platforms and analytics/BI tools; advanced spreadsheet proficiency required; basic SQL or BI platform experience (Power BI, Tableau) preferred.
• 3–5 years of experience in Quality Assurance or Operational Excellence within maintenance, field service, facilities, automotive services, utilities, or BPO/contact center environments.
• Proven facilitation and coaching experience, with the ability to influence cross-functional teams.
• Excellent documentation discipline with meticulous attention to detail; ability to manage SOPs, workflows, and policy governance.
• Basic SQL experience (retrieving, filtering, and modifying data).

Preferred Qualifications

• Advanced degree or certification in Quality/Process Improvement (e.g., Lean Six Sigma, CQIA, COPC) preferred.
• SQL or BI platform experience (Power BI, Tableau) preferred.

Location

Current location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026.

Salary

The hiring base salary range for this position is $62,600 to $86,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Background Check & Equal Opportunity

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. If you require an accommodation with our hiring process please email [e-mail] or call [phone].