Train Operations Supervisor

Alstom; Montreal; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in the transportation sector is seeking an Operation Supervisor in Montreal. The role involves ensuring safe and efficient train operations, coordinating staff, and maintaining a high level of customer service. The ideal candidate will hold a relevant college degree and have significant experience in the rail industry, along with necessary certifications.

Qualifications

• Minimum five years experience in the rail industry as a Locomotive Engineer or Supervisor.
• Locomotive Engineer certification + Rules Qualification and CROR certification required.

Responsibilities

• Ensure safe and punctual transportation and customer service.
• Coordinate and supervise locomotive engineers and train operators.
• Investigate customer complaints and performance reports.

Skills

Customer Service

Crew Management

Technical Skills

Education

College degree in Administration or Engineering

Tools

Microsoft Office

SAP

Job description

Req ID:492838

We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Jo

Join us as Operation supervisor, and you’ll be looking at a career-defining role based in Montreal (QC), CA.

The Supervisor, Train Operations will ensure that train movements are operated on time, safely, efficiently and economically over the entire transit system consistent with our customer and Alstom mission of providing excellent Customer Service

KEY RESPONSIBILITIES:

• Ensure that all transportation and Customer Service activities are performed safely, promptly while providing a courteous service to clients in accordance with corporate policies, practices, government regulations, Canadian Rail Operating Rules and special instructions.
• Coordinate, direct and supervise locomotive engineers and train operators through the application of a high level of technical and managerial skills related to Customer service delivery and the safe operation of trains and the provision of a quality service in accordance with the advertised train schedules;
• Report all accidents, derailments or disruptions assuming the senior role coordinating all Bombardier Transportation and Equipment Maintenance activities with the host railway to minimize adverse effects to passengers while ensuring an expeditious return to normal operations. Investigate customer complaints, accidents, injuries, rule violations and other staff failures.
• Monitor and undertake action to ensure performance of locomotive engineers and train operators on board trains;
• Asses train reports for on-time performance and Interface regularly with host railways rail traffic control centers as well as host railway operating officers to ensure coordination and daily performance of train operations and to immediately respond and correct deviations to the operating plan;

REQUIRED PROFILE:

• College degree in a relevant field (Administration and/or Engineering)
• You have a Locomotive Engineer certification + Rules Qualification and Canadian Rail Operating Rules (CROR) certification;
• You cumulate minimum five (5) years of experience in the rail industry as either locomotive Engineer, Train Operator, Supervisor, Trainmaster; in addition you have relevant experience in crew management
• Microsoft office, SAP

We thank all applicants for their interest; however, only those under consideration will be contacted.

An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals.

Alstom is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

Effective 29 January 2021, Alstom completed the acquisition of Bombardier Transportation. This is a Bombardier Transportation Legal Entity Position - positions at Bombardier Transportation companies are all members of the Alstom Group .