Trailer Shop Service Advisor

J.D. Irving, Limited; Dieppe; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading service company in Canada is seeking a Trailer Shop Service Advisor for their Dieppe location. The successful candidate will excel in customer service, managing repair orders, and communicate effectively with technicians. Preferred qualifications include experience in the heavy truck or trailer industry and knowledge of relevant software. Competitive wages and excellent benefits are offered.

Benefits

Competitive wages

Quarterly bonus

Registered retirement savings plan with company match

Health, dental, vision and prescription benefits

Life insurance

Disability benefits

Maternity leave top up program

Paid vacation

Paid sick time

Shift premiums

Fitness reimbursement program

Paid training

Clothing allowance program

Employee recognition program

Company discounts

Excellent training programs

Qualifications

• Experience as a service advisor in heavy truck or trailer industry preferred.
• Heavy equipment or automotive experience will be considered an asset.
• Knowledge of MS Office suite, CDK or other shop software.

Responsibilities

• Welcome customers, gather information, and open repair orders.
• Assign work priorities and estimate repair timelines.
• Record and file all documents related to repair orders.

Skills

Customer service

Multitasking

Bilingualism

Tools

MS Office

CDK or other shop software

Job description

We currently have an opening for a Trailer Shop Service Advisor for our Dieppe location. The successful candidate will need to be an enthusiastic, highly motivated individual who is passionate about providing excellent customer service.

We Offer

• Competitive wages
• Quarterly bonus
• Registered retirement savings plan with company match
• Health, dental, vision and prescription benefits
• Life insurance
• Disability benefits
• Maternity leave top up program
• Paid vacation
• Paid sick time
• Shift premiums
• Fitness reimbursement program
• Paid training
• Clothing allowance program
• Employee recognition program
• Company discounts
• Excellent training programs

Qualifications

• Experience as a service advisor in heavy truck or trailer industry preferred.
• Heavy equipment or automotive experience will be considered an asset.
• Knowledge of MS Office suite, CDK or other shop software.
• Bilingualism would be an asset.
• Capable of multitasking.

Responsibilities

• Welcome customers, gather information, and open repair orders.
• Assign work priorities and estimate repair timelines.
• Record and file all documents related to repair orders, including warranty details.
• Close repair orders and present invoices to customers.
• Ensure invoices are paid or placed on account before releasing vehicles.
• Communicate effectively with technicians to minimize diagnosis and repair time.
• Stay updated on manufacturer recalls and bulletins.
• Adhere to safety standards and participate in 5S initiatives.