Trading Application Support Engineer New York City, USA

Talan; Montreal; On-site; CAD 139,000 - 196,000; Full time

Job summary

A financial services firm in Montreal is seeking an Application Support Analyst to provide global support for critical FX and Derivatives trading platforms. You will ensure the stability and reliability of applications, act as the primary IT contact, and address production issues effectively. A master's degree and at least 2.5 years of experience in finance are required. The role offers competitive benefits and a salary range of US$100,000 - US$140,000.

Benefits

401(k) retirement plan with company matching

Paid vacation days

Health, dental, and vision insurance

Qualifications

• Master’s degree in a relevant field.
• Minimum 2.5 years of post-graduate experience in finance.
• Solid understanding of FX and Derivatives.

Responsibilities

• Provide technical and functional support for trading platforms.
• Monitor platform stability and ensure high availability.
• Act as the first point of contact for incidents.

Skills

Technical support

Problem solving

Analytical skills

Familiarity with financial markets

Communication

Education

Master's degree in Computer Science, Engineering, Finance, or Quantitative Finance

Tools

FIX protocol

Linux

Scripting (Bash/Python)

Job description

Overview

Company: Talan. Based in New York City, United States (no remote). Talan can sponsor French, Canadian, Mexican, and Australian citizens for a U.S. work permit.

We are seeking a talented Application Support Analyst to join our team and provide global production support for critical trading platforms across FX and ETD (Exchange-Traded Derivatives). This role is based on the trading floor, directly interfacing with traders, quants, and sales teams. You will act as the primary IT contact for daily operations and help ensure the stability, performance, and reliability of front-office applications.

Role and responsibilities

• Provide hands-on technical and functional support for FX and Derivatives trading platforms, including algorithmic trading tools and order routing systems.
• Monitor platform stability and performance, ensuring high availability, low latency, and reliable connectivity to markets.
• Act as the first point of contact for incidents, resolving production issues and coordinating with traders, developers, infrastructure teams, and external vendors.
• Manage application releases, deployments, and post-rollout validation to ensure seamless integration into production environments.
• Support client FIX connectivity, OMS/EMS workflows, and post-trade STP processes.
• Work closely with engineering teams to drive system improvements, enhance platform resilience, and optimize functional capabilities.
• Participate in change management activities, including planning, documentation, and coordination of production updates.
• Contribute to team knowledge sharing, maintain up-to-date documentation, and follow global best practices for application support.

Qualifications

• Master’s degree in Computer Science, Engineering, Finance, or Quantitative Finance.
• Minimum 2.5 years of post-graduate experience in the financial industry.
• Ideally a solid understanding of financial markets, especially FX and Derivatives.
• Experience with FIX protocol, Linux, scripting (e.g., Bash/Python), and network protocols.
• Knowledge of algorithmic trading, pricing engines, and market connectivity.
• Familiarity with OMS/EMS platforms, STP flows, and post-trade environments.
• Strong understanding of incident/problem resolution, release management, and stakeholder coordination.
• Analytical, detail-oriented, and solution-focused mindset.
• Able to perform under pressure in a fast-paced trading environment.

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• The salary range for this role is US$100,000 - US$140,000
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• ❤️Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.