Tour Guide (Seasonal)

Toronto Blue Jays; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A professional sports team in Toronto is seeking seasonal part-time Tour Guides to engage with visitors at Rogers Centre. The role involves leading tours, providing a historical narrative of the team, and ensuring high customer service standards. Applicants should have customer service experience and be comfortable speaking publicly. Strong organizational and interpersonal skills are essential for creating memorable experiences for guests. The position requires availability on days, evenings, weekends, and holidays.

Qualifications

• Available to work days, evenings, weekends, and holidays.
• 1-2 years customer service experience.
• Confidence speaking in front of large groups.

Responsibilities

• Lead tour groups around Rogers Centre independently.
• Provide a historical narrative of the Blue Jays.
• Contribute to an inclusive environment for all visitors.

Skills

Customer service experience

Public speaking

Communication skills

Problem-solving skills

Interpersonal skills

Adaptability

Job description

The Toronto Blue Jays are hiring for the 2026 season!

The Toronto Blue Jays are looking for a motivated, service‑orientated individual who is responsible for assisting fans, resolving issues, and providing stadium related or event related information to fans in a friendly, professional manner while fostering an inclusive environment for all. Please note this is a part‑time role tied to the Blue Jays season.

We are seeking dynamic Tour Guides to lead groups around Rogers Centre, telling the story of the Blue Jays past, present and future. As a Tour Guide, you will be responsible for bringing the Blue Jays and Rogers Centre history to life through engaging story telling, and ensuring world class levels customer service to create memorable experiences for all our visitors.

Please note that these are seasonal roles aligned with the baseball and Rogers Centre events schedule, spanning from approximately February to November 2026. These positions are part‑time contracts.

Our Interview Fair will take place on January 17th and January 18th at the Rogers Centre.

(SELECTED CANDIDATES WILL RECEIVE AN INVIATION)

Responsibilities:

• Independently lead tour groups around Rogers Centre
• Bring Rogers Centre and Blue Jays history to life through the tour script
• Welcome and interact with tours visitors, including but not limited to, scanning tickets and answering questions
• Maintain high levels of customer service, acting on any complaints with a warm attitude and a problem‑solving approach
• Contribute to an inclusive environment for all tour visitors and staff
• Monitor safety and Fan/Tours Code of Conduct compliance of all visitors
• Report on any incident (major or minor) on an Incident Report Card and submit the report to your supervisor

Qualifications:

Must be available to work days, evenings, weekends, and holidays and other Rogers Centre concerts/events as required.

• 1-2 years experience in a customer service role
• Must be confident speaking in front of large groups of people. Demonstrable experience in presenting to or leading groups is preferred.
• Must be flexible and adaptable
• Possess strong organization, communication, interpersonal, and problem‑sol skills
• Knowledge and understanding of baseball, the Toronto Blue Jays and Rogers Centre
• Ability to speak another language is considered an asset
• First aid certifications are considered an asset>

Blue Jays has a strong commitment to diversity, accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to [e-mail].