tour guide

Northern Tales Travel Services Inc.; Whitehorse; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local travel services provider in Whitehorse, Yukon is seeking a Tour Guide. This role involves driving tour vehicles, providing information, and assisting clients with various needs. The ideal candidate must have a secondary school graduation certificate, valid driver's license, and First Aid/CPR certifications. The position offers opportunities to work in a fast-paced environment focused on customer service and historical sightseeing. Candidates must exhibit strong communication skills and dependability.

Benefits

Dental plan

Health care plan

Bonus

Life insurance

Qualifications

• First Aid and CPR certificates are required.
• Must possess a valid driver's license.
• 1 to 7 months experience as a guided tour professional.

Responsibilities

• Drive sightseeing or tour vehicle.
• Collect administration or entrance fees.
• Co-ordinate recreation activities.
• Describe points of interest and answer questions.
• Resolve itinerary-related issues.
• Ensure and monitor luggage transfers.
• Assist clients with check-in procedures.
• Provide directions and relevant information.
• Co-ordinate activities with local tour guides.
• Provide information on currency exchange and tipping.
• Sell souvenirs.
• Conduct guided tours of various sites.

Skills

Client focus

Excellent oral communication

Dependability

Efficient interpersonal skills

Flexibility

Judgement

Initiative

Organized

Reliability

Team player

Punctuality

Outgoing

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages: English

Education

• Secondary (high) school graduation certificate

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment

• Outdoors

Responsibilities

• Drive sightseeing or tour vehicle
• Collect administration or entrance fees
• Co‑ordinate recreation activities
• Describe points of interest, answer questions and supply information
• Resolve itinerary and other problems
• Ensure and monitor luggage transfers
• Assist clients with check‑in procedures for accommodation and/or transportation
• Utilize microphones or other communication device to provide directions and other pertinent information to visitors
• Co‑ordinate activities with local tour guides or leaders of performance groups
• Provide information on tipping customs, currency exchange rates, metric conversion and other details
• Sell souvenirs
• Conduct guided tours of museums, gallery exhibitions and historical, heritage and other sites, answer inquiries and provide information
• Transport or escort individuals or groups on tours of cities, waterways and industrial and other establishments

Credentials

• First Aid Certificate
• CPR Certificate

Experience and specialization

• Escorted group travel guide
• Escorted individual travel guide
• Step‑on local guide
• Meet and greet local guide
• On‑site local guide
• Driver‑guide, local
• Walking tour guide

Tours focus

• Historical sites
• Sightseeing
• Bus tours
• Walking tours

Geographical areas of specialization

• Canada

Additional information

Security and safety

• Driving record check (abstract)

Transportation/travel information

• Valid driver's licence

Work conditions and physical capabilities

• Fast‑paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Punctuality
• Outgoing

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Bonus
• Life insurance