Total Rewards Coordinator

Pet Valu; Markham; Hybrid; CAD 47,000 - 55,000; Full time

Benefits offered by this job

Hybrid work options

Comprehensive health and dental

Employee Share Purchase Plan

Learning and development support

Inclusive culture

Company events

Preferred rates for car rentals

Generous employee discounts

Job summary

Pet Valu is seeking a Total Rewards Coordinator in Markham, Ontario, to administer employee total rewards programs, including group benefits and HRIS support. You will act as a key resource to employees, responding to inquiries and resolving benefit-related issues.

Your role includes coordinating Long-Term Disability claims, supporting workers’ compensation, and preparing store bonus payments. This position offers a hybrid working environment and requires a background in Human Resources and

Qualifications

• 1-2 years of administrative Human Resources experience including benefits administration.
• Intermediate experience in Microsoft Word and Excel (pivots, lookups, mail merges).
• Excellent verbal and written communication skills.

Responsibilities

• Administer group benefits for employees and franchisees.
• Coordinate Long-Term Disability (LTD) claims and support the administration of workers’ compensation.
• Prepare information and coordinate processing of store bonus payments.
• Manage assigned employee inquiries with a focus on timely communication.
• Assist with HRIS maintenance and data integrity tasks.

Skills

Human Resources administration

Benefits administration

Microsoft Word

Microsoft Excel

Confidential information management

Verbal communication

Written communication

Education

Post-secondary program in HR or Business

Tools

Workday

Job description

Hybrid: Markham, Ontario

Job Description:

About Us

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal careexpertise, weoperateover 800 stores across Canada underseveral banners, including PetValu, Bosley’s, Total Pet, Paulmac’s Pet,Tisol& Chico.

Job Summary

The Total Rewards Coordinatoris responsible foradministering employee total rewards programs, including group benefits, leaves of absence, long-term disability (LTD), workers’ compensation, bonus processing, and HRIS support. This role ensures theaccurateandtimelydelivery of programs and services that support employee well-being, engagement, and retention. TheCoordinatoracts as a key resource for employees, managers, franchisees, and external providers, responding to inquiries andfacilitatingthe resolution of benefits, leave, disability, and compensation-related matters, as applicable to their groups. Theymaintainaccurateemployee records, support compliance with legislative and company requirements, and coordinate processes related to employee accommodations and return-to-work programs. The role also contributes to payrolland LTDaudits, reporting, onboarding initiatives, and continuous improvement projects that enhance the employee experience and operational effectiveness of the Human Resources function. In addition, the Coordinator will be involved in the Benefits Implementation Project.

Essential Dutiesand Responsibilities

Benefits Administration (Canada & U.S.):

• Administer group benefits for employees and franchisees, including enrolments, terminations, status changes, and claims support

• Maintainbenefitsdata inHRIS, ensuring accuracy and proper integration with external vendor systems.

• Respond to benefits-related inquiries and communicate plandetails andchanges clearly and effectively.

• Support theGroup Benefitsannual renewaland open enrolmentprocessesby coordinating datarequirements, communications, andlogistics.

• Prepareandsubmitinformationrequiredto meet legislative requirements.

• Support the Employee Share Purchase Plan administration, including employee enquires as required.

• Reconcile and process invoices for benefits and other HR-related service providers.

Disability, Leaves & Workers’ Compensation Administration:

• Coordinate Long-Term Disability (LTD) claims, including eligibility reviews, claim package administration, employee support, and carrier communication.

• Maintainaccurateleave of absence, disability, and workplace accommodation records within Workday and related systems; conduct regular LTD audits to ensure data accuracy, compliance, and alignment with payroll and benefits administration.

• In partnership with HR Generalists, follow up on leaves of absence return dates and accommodation requests, asneeded, for all leave types including illness,parental/maternity leave, etc.

• Supportthe administration ofworkers’ compensation claims and coordinate required reporting, documentation, and communication with applicable boards and providers.

• Support return-to-work and accommodation processes in partnership with employees, managers, HRGeneralists, and external stakeholders.

• Generate reports and monitor trends related to disability, leave, and workers’ compensation programs to support compliance and continuous improvement.

Compensation & Reporting Support:

• Prepare information andcoordinate theprocessing ofmonthly and quarterlystorebonus payments.

• Support compensation-related reviews, including store minimum wage updates.

• Contribute to bi-weekly payroll audits and generate HR reportsasrequired.

HRIS Support:

• Assist withHRISmaintenance, configuration updates, and data integrity tasks.

• Collaborate with HR and IT teams to troubleshoot and resolve system issues.

Employee Experience & Communication:

• Manage assignedemployeeinquirieswith a focus ontimely, helpful, and employee-centric communication.

• Support onboarding and employee experience initiatives such as new hire orientations, wellness events, and goodwill gift coordination.

• Provide employment verification letters and other documentation as requested.

Cross-Functional Collaboration & Projects:

• Participate in HR projects and committees, such as the social and wellness committees.

• Support continuous improvement initiatives related to total rewards and employee service delivery.

• Provide general administrative support to the HR team as needed.

• Provide backfill for Receptionist on lunch and/or days off.

Qualification and Experience:

Required:

• 1-2 years of administrative Human Resources experienceincluding benefitsadministration.

• Graduate of a post-secondary program with an HR or Business focus

• Intermediateexperience in Microsoft Word and Microsoft Excel(pivots,lookups, mail merges)

• Ability to work in a fast-paced, collaborative and results driven environment.

• Proven ability to manage confidential and sensitive information in a professional manner.

• Attention to detail, able to prioritize and have a sense of urgency.

• Take the initiative to identify and suggest solutions to issues with an understanding of employee impact.

• Excellent verbal and written communication skills.

Preferred:

• Experience with workers’ compensation administration strongly preferred.

• Experience withWorkdayis an asset.

Compensation:

The targeted salary range for this position is$47,400-$55,000annually. The final offer will be based on factors such as market location, relevant skills,experienceand internal equity.

Ready to join the team?

We’relooking for passionate people who bring strong skills and live ourcorevalues of safety, compassion,expertise, and efficiency every day. Ifyou’reenergized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities,you’llfeel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here.

Whywork for us?

At Pet Valu, our people are at the heart of everything we do.We’repassionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally.Some of theperksof working with us include:

• Hybrid, Flexible Work Options

• Comprehensive health and dental benefits

• Employee Share Purchase Plan with company matching

• Learning and Development support tailored to you

• An inclusive, collaborative culture where your voice matters

• Fun company events that keep us connected

• Preferred rates for car rentals, hotels, phoneplansand gym discounts

• Generous employee discounts on our products

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process,in accordance withthe Accessibility for Ontarians with Disabilities Act (AODA).

At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcomes.