Toronto Service Technician

Mr.Handyman Canada; Toronto; On-site; CAD 40,622 - 48,657; Full time

Benefits offered by this job

Company-supplied van

Flexible hours

Back office support

Job summary

Mr.Handyman Canada is seeking a skilled handyman professional in Toronto, Ontario. The role involves completing a variety of home maintenance and repair projects, requiring at least 5 years of experience, your own tools, and a strong commitment to customer satisfaction. Benefits include a company-supplied van, flexible hours, and commission-based pay with an estimated monthly compensation of $4,000. Join a respected team dedicated to high-quality service and customer care.

Qualifications

• 5+ years’ experience as a paid handyman.
• Ability to lift 50 pounds independently.
• Must own necessary tools and be insurable for driving.

Responsibilities

• Complete small to medium maintenance and repairs.
• Communicate with Service Team to follow scope of work.
• Deliver excellent customer service and ask for reviews.

Skills

Carpentry work

Bathroom improvements

Kitchen improvements

Painting (inside and out)

Drywall work (minor and major repairs)

General plumbing

Electrical (where allowed by law)

Floor installation

Tools

Own tools

Job description

Are you ready to join a team that answers all customer calls for you, fills your schedule, and provides you with your own van? At Mr. Handyman we’re growing our team of handyman professionals so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for highly-skilled craftsmen who can “do it all” while taking excellent care of our customers.

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You’ll Want to Join Our Team

• Company-supplied van with gas card
• A back office that takes care of filling your schedule, so you don’t have to
• An office team that answers all calls and helps take care of the customers
• Flexibility with hours so you can take care of life’s important events
• Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan

Your Responsibilities as a Handyman Professional

• Completing Maintenance & Repairs – You’ll be completing small to medium maintenance and repairs for home and commercial projects. The project length can range from two hours to two days.
• Making Recommendations to your Service Team – You’ll communicate with your Service Team with the customers interests in mind and ensuring the job stays within the original scope of work agreed prior to starting each job.
• Create Life-Long Customers – Deliver a great experience that wows life-long repeat customers. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Customer Satisfaction (NPS) – For every job, we will encourage customers to complete a Google Score online and provide them with our link. You’ll need both a high response rate and high satisfaction rate.
• Revenue Target – Our office gets you in the door and it’s your job to stay there and find additional ways to be of service to the customer.
• Effective Billing Rate – It’s your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.
• Recall Percentage – We guarantee all our work for one year. The work needs to be done correctly, the first time.

What We Want From You

• Ability to work as a Team Member
• Desire to learn
• Ability to build a sense of pride in a brand name company
• Ability to process criticism when warranted

To Succeed in this Role

• You’ll need to self-manage as you’ll be alone often.
• You’ll need to speak with customers and provide excellent customer service while asking for reviews of your work.
• You’ll need to have the necessary tools, including the ability to use technology.
• You'll need to document the job while following our process, the Mr. Handyman Way.
• You’ll need to wear proper PPE as well as booties to protect our customer’s home.

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 5+ years’ experience as a paid handyman
• Own your own tools
• Be insurable for driving our vehicles
• Complete a background and driving record check
• Able to lift 50 pounds independently
• Able to safely work at heights and work overheard for extended periods of time
• Professional appearance and maintenance of company-provided vehicle

As an experienced Handyman, you have strong proficiency in at least three (3) of the following:

• Carpentry work
• Bathroom improvements
• Kitchen improvements
• Painting, both inside and out
• Drywall work, minor and major repairs
• General plumbing and electrical, where allowed by law
• Floor installation and refurbishing
• Familiar with building codes

Benefits & Pay

The position offers about $4,000 a month, base salary plus commission. It is therefore, dependent on your experience as a professional handyman as well as your experience with other home repair and maintenance projects such as carpentry, electrical, plumbing, and drywall.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.