Toronto Pearson Airport - Full Time Customer Service Supervisor

Paladin Security; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading security services provider is seeking a Full-Time Customer Service Supervisor at Toronto Pearson Airport. Responsibilities include ensuring compliance with safety regulations, providing leadership, and overseeing operations. Candidates must have a valid Security License, First Aid & CPR certification, and prior experience in security or law enforcement. The role offers competitive pay and benefits.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Security license reimbursement

Daily pay flexibility

Qualifications

• Must provide 3-year Clean Driver's Abstract.
• Previous experience in security or law enforcement preferred.
• Must provide certifications in Use of Force and Management of Aggressive Behavior.

Responsibilities

• Oversee compliance with airport safety and operational procedures.
• Ensure posts are manned and staff have proper uniform.
• Provide reports to the GTAA Representative.

Skills

Valid Security License for Ontario

First Aid & CPR - Level C

Valid G class Driver License

English fluency

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Position Details

Position: Full-Time Customer Service Supervisor

Site: Toronto Pearson Airport

Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours

Hours: Rotating Continental (0800 - 2000 / 2000 - 0800)

Payrate: $22.28 /hr.

Posting Date: November 16th, 2025

External Closing Date: November 25th, 2025

Site Description: Toronto Pearson International Airport is the fourth-largest entry point in North America. It is Canada’s largest and busiest airport with approximately 456,000 flights and 44 million passengers travelling annually. Toronto Pearson is a hub for the movement of people and goods across the country, continent and globally. Toronto Pearson continues to grow with the increasing number of passengers annually by partnering with new airlines and connecting passengers to different regions of the world.

Key Responsibilities

• Being alert and observant while being outside, standing or walking for an extended period of time in all weather conditions (Rain, Snow, Excessive Heat & Cold…etc.)
• Hands on approach with respect to the operation of the terminal.
• Ensure that all staff comply with all applicable airport safety, security, and operational procedures and regulations within Toronto Pearson.
• Ensure that all the posts are fully manned unless properly relieved. Oversee the book‑on and off process.
• Responsible for knowing all the systems, positions and expectations of Paladin Security and the GTAA.
• Report directly to the GTAA’s Representative on a shift basis.
• Responsible for the administration and operational control of the entire curbside of their respective Terminal.
• Have in their possession a cellular phone or other approved means for communication with the GTAA Representative and/or the Integrated Communication Centre (ICC) during normal business hours while in the performance of their duties and provide a 24‑hour contact phone number.
• Ensure that all staff have in their possession and clearly visible proper Paladin Uniform and ID.
• Provide reports as requested by the GTAA Representative in a timely manner.
• Provides leadership, direction, and ongoing coaching and training
• Ensures all standing orders and scheduled daily activities are carried out as required for each shift

Prerequisites

• Valid Security License for the province of Ontario
• Valid First Aid & CPR - Level C (from a WSIB-approved vendor)
• Valid G class Driver License
• Must be able to provide 3 year Clean Driver's Abstract
• English (oral and written) fluency is a must
• Previous experience in security, law enforcement, or a related field preferred.
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB Certification program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UoF/MOAB certification is not paid as it is a pre‑requisite; however, Paladin will cover all of the costs
• Legally Authorized to work in Canada

Why Choose Paladin

• Opportunities for training and professional development
• Competitive salary and benefits package.
• Security license reimbursement
• Enjoy financial flexibility with on – demand, daily pay

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Service Manager

This is a Full-Time position 1st Shift, 3rd Shift, Weekends.

Number of Openings for this position: 1