Toronto Cafe Store Manager — Lead Team & Guest Experience

Big League Food Company Retail Inc.; Toronto; On-site; CAD 48,000 - 56,000; Full time

Benefits offered by this job

Career growth opportunities

New location launch exposure

Diversity & inclusion

Job summary

Dark Horse Espresso Bar in Toronto seeks a Store Manager to lead a cafe experience focused on guests and the Dark Horse brand. You will guide the Barista team and collaborate with Dark Horse Management to deliver exceptional service and profitability.

You will hire, train, and manage staff, oversee payroll and scheduling, control costs, and optimize inventory and waste while delivering outstanding customer service and strong product knowledge.

Qualifications

• Management level experience in cafes or quick service restaurants directly serving customers and leading teams.
• Experience managing inventory and balancing quality and cost effectively.
• Strong FOH experience with a proven ability to excel in customer service and hospitality.
• Well-developed personal brand and a proven ability to build relationships across an industry or sector; connections in Toronto coffee a plus.
• Comfortable with key hospitality software including POS, scheduling and purchasing systems.
• Highly accountable and well-organized, with an ability to oversee a team of staff and prioritize multiple projects effectively.
• An insatiable curiosity and willingness to learn, anchored in a constant pursuit of personal development.
• Collaborative and innovative consensus builder that solicits 360-degree feedback and can inspire and influence staff, consumers and other stakeholders.
• A positive ambassador with strong communication skills and a genuine kindness.

Responsibilities

• Learn and embody the core values of the Dark Horse Brand; Authentic, Inclusive, Genuine and Curious.
• Build an incredible team that delivers our Cafe Experience. Hiring, training and oversight of the team is the primary objective of this position.
• With support from the HR and Dark Horse Management team, hiring, onboarding, training, evaluations and promotions.
• Engage with both the local community and coffee aficionados as an ambassador with a focus on building positive relationships and enhancing the Dark Horse brand.
• Manage financial performance by growing top line sales and controlling key cost categories (primarily, labor and waste).
• Oversee all ordering, inventory management, storage and display related functions in a manner that optimizes waste and top-line sales.
• Personally deliver outstanding customer service and ensure that all staff members understand the importance of customer service.
• Understand Dark Horse’s product offering with a specific focus on coffee related knowledge.
• Execute Dark Horse payroll process including cash management, cleanliness, ordering, scheduling and payroll systems , food safety, health & safety, hiring and make recommendations as to how these systems can be refined and improved.
• Act as cafe owner and by troubleshooting issues, filling-in on the floor and supporting when issues arise as necessary

Skills

Cafe management

Inventory management

Front-of-house

POS software

Scheduling systems

Purchasing systems

Team leadership

Brand relationships

Communication skills

Customer service

Tools

POS systems

Job description

Dark Horse Espresso Bar in Toronto seeks a Store Manager to lead a cafe experience focused on guests and the Dark Horse brand. You will guide the Barista team and collaborate with Dark Horse Management to deliver exceptional service and profitability.

You will hire, train, and manage staff, oversee payroll and scheduling, control costs, and optimize inventory and waste while delivering outstanding customer service and strong product knowledge.