Toronto Airport Guest Experience Specialist (Part-Time)

WestJet; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading airline is seeking part-time Customer Service Agents in Toronto. The role involves ensuring a positive airport experience, handling guest services, and maintaining safety standards. Ideal candidates have at least two years of relevant experience and are capable of multitasking in a fast-paced environment. This position offers growth opportunities and benefits like travel privileges for employees and their families.

Benefits

Travel privileges

Flexible benefits

Fun and friendly culture

Qualifications

• Two years’ experience in a customer-facing role with a proven track record of punctuality and reliability.
• Ability to multitask in a fast-paced, time-sensitive environment and work well under pressure.
• Physical capability to walk long distances, stand for extended periods, and lift up to 50 lbs.
• Effective communicator with proficiency in computers and recent experience using Windows-based software.
• Prior experience in airline, travel, tourism, or hospitality is an asset.

Responsibilities

• Provide a safe and positive airport experience for our guests.
• Perform guest service tasks: process service fees, create/change reservations, and assist guests with mobility issues.
• Troubleshoot itinerary changes and handle delayed or damaged baggage.
• Maintain exceptional guest service standards and manage challenging situations with professionalism.

Skills

Customer service

Multitasking

Effective communication

Problem solving

Job description

A leading airline is seeking part-time Customer Service Agents in Toronto. The role involves ensuring a positive airport experience, handling guest services, and maintaining safety standards. Ideal candidates have at least two years of relevant experience and are capable of multitasking in a fast-paced environment. This position offers growth opportunities and benefits like travel privileges for employees and their families.