Top Customer Solutions Developer II, Networking, Google Cloud (Mandarin)

Google Canada; Southwestern Ontario; On-site; CAD 170,000 - 174,000; Full time

Job summary

Google Cloud is seeking a senior Top Customer Solutions Developer II, Networking (Mandarin) to join its team in Waterloo, Ontario. This is a senior technical role at the intersection of cloud infrastructure, customer advocacy, and software engineering - ideal for someone who thrives on solving complex networking problems and supporting enterprise-scale deployments.

In this position, you'll be the go-to expert for some of Google Cloud's most critical customers, helping them navigate production

Qualifications

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 6+ years of experience in troubleshooting, triaging technical issues, advocating for customers' needs, or software development.
• Fluency in Mandarin to support customer relationships.
• Experience at the intersection of cloud networking, software engineering, and customer advocacy.

Responsibilities

• Resolve production issues by working directly with customers on deployments to achieve product readiness and availability.
• Triage and manage technical escalations including platform outages, critical technical issues, and executive-level concerns.
• Troubleshoot and reproduce customer-reported problems to determine root causes, building tools and diagnostics along the way.
• Act as a subject matter expert and technical consultant for internal stakeholders across software development, sales, and customer organizations.
• Advocate for customers by understanding their needs and working with internal product and engineering teams to drive improvements.
• Improve platform adoption by contributing to product enhancements, tooling, processes, and documentation.
• Participate in global 24/7 support as part of a worldwide team ensuring continuous customer coverage.

Skills

Troubleshooting

Communication skills

Mandarin fluency

Distributed systems

Cloud networking

Coding in languages (Java/C/C++/Python

Education

Bachelor's degree in Science, Technology, Engineering, or equivalent

Tools

Public cloud services (GCP)

Packet capture and network analysis

Linux/Unix administration

Job description

Google Cloud is looking for a Top Customer Solutions Developer II, Networking (Mandarin) to join its team in Waterloo, Ontario. This is a senior technical role at the intersection of cloud infrastructure, customer advocacy, and software engineering - ideal for someone who thrives on solving complex networking problems and supporting enterprise-scale deployments.

In this position, you'll be the go‑to expert for some of Google Cloud's most critical customers, helping them navigate production challenges, technical escalations, and long‑term platform adoption. You'll work within a global team that delivers 24/7 customer support, combining deep technical knowledge with a proactive, customer‑first mindset to drive success on Google Cloud Platform (GCP).

About the Role: Top Customer Solutions Developer II, Networking

Day to day, you'll be hands‑on with customer production environments - troubleshooting networking issues, debugging code, reproducing reported problems, and identifying root causes. You'll work directly with customers on complex deployments while also serving as a technical bridge between customer teams and Google's internal product and engineering organizations. The scope of this role is broad: from resolving platform outages to shaping how Google Cloud's products evolve based on real customer feedback.

Beyond individual customer engagements, you'll contribute to the improvement of tools, documentation, and processes that make Google Cloud easier to adopt. You'll act as a subject matter expert for internal stakeholders across software development, sales, and customer success - helping remove deployment obstacles and influencing product direction. Strong collaboration skills and the ability to communicate fluently in both English and Mandarin are essential to this role.

Benefits and Salary

This role offers a competitive compensation package. The salary range for this position in Canada is $170,000 - $174,000 CAD per year, plus a 15% bonus target, equity, and a comprehensive benefits package. For full details on Google's benefits offerings, visit Google's careers benefits page.

Job Details

Company: Google

Location: Waterloo, ON, Canada

Pay: $170,000 - $174,000 CAD/year + 15% bonus target + equity + benefits

Responsibilities

This role centres on owning high‑impact customer issues end‑to‑end, from initial triage through to resolution and long‑term reliability. You'll combine deep networking expertise with hands‑on engineering skills to support Google Cloud's most demanding enterprise customers and continuously improve the platform itself.

• Resolve production issues by working directly with customers on deployments to achieve product readiness and availability
• Triage and manage technical escalations including platform outages, critical technical issues, and executive‑level concerns
• Troubleshoot and reproduce customer‑reported problems to determine root causes, building tools and diagnostics along the way
• Act as a subject matter expert and technical consultant for internal stakeholders across software development, sales, and customer organizations
• Advocate for customers by understanding their needs and working with internal product and engineering teams to drive improvements
• Improve platform adoption by contributing to product enhancements, tooling, processes, and documentation
• Participate in global 24/7 support as part of a worldwide team ensuring continuous customer coverage

Requirements / Skills

Google is looking for a technically seasoned professional who can operate confidently at the intersection of cloud networking, software engineering, and customer advocacy. The ideal candidate brings both the depth to debug complex distributed systems and the communication skills to translate technical findings for diverse audiences - including in Mandarin.

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience
• 6+ years of experience in troubleshooting, triaging technical issues, advocating for customers' needs, or software development
• Coding proficiency in one or more of Java, C, C++, Python, or Go - including reading, writing, and debugging
• Distributed systems experience including solutions design or architectural patterns
• Web technologies knowledge including HTTP, HTML, DNS, and TCP
• Fluency in Mandarin to effectively support customer relationships
• Preferred: Experience with public cloud services (e.g., Google Cloud Platform), packet capture and network traffic analysis, developer tooling (automation, testing, debugging), crisis/escalation management across multiple teams, networking fundamentals (load balancing, TCP/IP, peering, cloud storage), and Linux/Unix system administration

Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience; 6 years of experience in troubleshooting and advocating for customers' needs, triaging technical issues, or software development; ability to communicate in Mandarin fluently to support customer relationships