Tool Rental Technician Full Time (ST.JOHN'S)

The Home Depot Canada; San Juan de Terranova; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking a Tool Rental Service Technician in San Juan de Terranova, Canada. You will be responsible for maintaining and repairing rental tools, ensuring outstanding customer service, and managing tool inventory. Strong communication skills and knowledge of tools are essential. The ideal candidate must be flexible with their schedule, including availability on evenings and weekends.

Qualifications

• Ability to work a flexible schedule including evenings and weekends.
• Excellent communication and customer service skills.
• Knowledge of all policies and procedures related to customer service.
• Excellent decision making ability and problem solving skills.
• Knowledge of tools including how to maintain, repair, order parts, and proper usage.

Responsibilities

• Perform preventive maintenance on tools.
• Forecast and maintain an adequate inventory of parts for repair.
• Clean, inspect, and prepare tools for rental to customers.
• Process tool rental transactions and help customers.
• Ensure rental equipment is properly displayed and maintained.

Skills

Flexible schedule

Communication skills

Customer service skills

Problem-solving skills

Knowledge of tools

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose

Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.

Position Responsibilities

We're looking for the type of associates who can tap into their inner orange by:

• Performing preventive maintenance on tools
• Forecasting and maintain an adequate inventory of parts for repair
• Using information from manuals, vendors, etc. to help diagnose problems and restore equipment
• Cleaning, inspecting, and preparing tools for rental to customers
• Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
• Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)
• Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
• Helping customers by providing information and answering questions
• Ensuring rental equipment is properly displayed, signed, and maintained
• Troubleshooting and maintenance of all equipment
• Demonstrating working knowledge and/or hands-on experience with all products in department
• Must operate cash register and follow all related procedures
• Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
• Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions
• Providing outstanding customer service
• Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"

Experience/Knowledge Required

• Ability to work a flexible schedule including evenings and weekends
• Excellent communication skills and customer service skills
• Knowledge of all policies, procedures and duties related to customer service
• Excellent decision making ability and problem solving skills
• Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.