TLC-Team Lead-Client Service Coordinator

Lifemark; Mississauga; On-site; CAD 60,000 - 75,000; Full time

Job summary

A healthcare service provider in Mississauga is seeking a Team Lead, Referral Coordinator to oversee staff training, manage workload, and ensure effective client support. The ideal candidate will have at least 5 years of client service experience, strong leadership skills, and the ability to efficiently handle administrative duties. This full-time, in-person role offers comprehensive benefits including health and dental choices, employee discounts, and professional development opportunities.

Benefits

Health and dental benefits

Employee Assistance Program

Employee Stock Purchase Plan

Paid vacation

Continuing education allowance

Gym membership discount

Qualifications

• Minimum 5 years' experience in a client service or administrative role.
• Ability to maintain typing speed of at least 65 WPM.
• Knowledge of medical terminology is a strong asset.

Responsibilities

• Train new staff on protocols and procedures.
• Manage a partial Referral Consultant caseload.
• Respond to client and assessor inquiries.

Skills

Client Service Experience

Leadership Skills

Organizational Skills

Multi-tasking

Communication Skills

Education

Accredited Medical Office Assistant Certification

Tools

MS Office

Adobe Acrobat

Job description

AssessMed Mississauga - Team Lead, Referral Coordinator

Location

AssessMed Mississauga
5945 Airport Road, Suite 335
Mississauga, Ontario L4V 1R9

Status

Permanent
Full-time, In-person

About AssessMed

For over 30 years AssessMed has been completing independent, unbiased, evidence‑based medico‑legal evaluations and file reviews to several markets including but not limited to, auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada. AssessMed is a true national provider with strategically located regional offices in BC, Alberta, Ontario (4), Quebec and the Maritime Provinces (2).

Main Responsibilities

• Training & Onboarding: Train new staff on Referral Department protocols, procedures, and workflow expectations.
• Staff Support: Contribute feedback to management and provide input for staff performance evaluations.
• Workload Management: Maintain a partial Referral Consultant caseload, averaging approximately 150 referrals per month.
• Scheduling Coordination: Distribute weekly schedules to satellite offices.
• Internal Auditing: Perform weekly accuracy checks and conduct audits of items in To Be Scheduled and To Be Confirmed status.
• Client & Assessor Support: Respond to client and assessor inquiries and ensure timely follow-up and resolution.
• Cross-Department Collaboration: Work with all departments to troubleshoot and resolve issues.
• Issue Escalation & Leadership Support: Escalate concerns to Leadership and assist with additional tasks as needed.
• Performance Monitoring: Track Referral Consultant performance to ensure daily targets—such as processing and scheduling volumes—are met.
• Data & Metrics: Gather and analyze performance statistics to provide actionable feedback.
• Administrative Support: Complete additional administrative duties as assigned.

Required Qualifications

• Accredited Medical Office Assistant (MOA) Certification preferred; relevant experience and education will be considered.
• 5 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
• Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
• Effective verbal and written communication skills
• Proven organizational and multi-tasking skills
• Knowledge of medical terminology and medical/legal or insurance experience is a strong asset
• Current or previous experience in a Supervisory Position
• Excellent leadership and team management skills
• A minimum of 65 WPM typing speed
• Ability to multi-task in a very busy environment, work under pressure of deadlines
• Approachable, Friendly, Solution Oriented
• Prior experience using Smart Simple will be considered an asset
• Success in this position requires excellent communication skills, efficiency and thoroughness, service orientation and team building and teamwork. The ability to build effective relationships while maintaining a focus on results

Why choose AssessMed?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!