Tire Warranty Bilingual Technical Product Specialist

Continental; Quebec; Remote; CAD 76,000 - 90,000; Full time

Job summary

A leading tire manufacturer in Canada is seeking a qualified candidate for a Technical Support role. Responsibilities include resolving technical issues, providing training, and evaluating tire performance. The ideal candidate must have experience in tire technology, be fluent in both English and French, and be able to travel frequently. The position offers a competitive salary range of $76-90k depending on experience and location. Remote work is available.

Benefits

Competitive wages and bonus

Comprehensive benefit package for self and family

RSP contribution

Flexible work environment

Qualifications

• 2 years experience in tire or vehicle technology required; 4 years if no relevant degree.
• Must be able to handle Commercial Vehicle Tires and equipment.
• Fluency in English and French required.

Responsibilities

• Provide technical support and warranty adjudication.
• Train field sales teams and present technical information to clients.
• Monitor product performance and represent Continental on technical issues.

Skills

Sales Experience

Customer Service

Communication skills

Technical Training

Education

Relevant Bachelor's degree or Equivalent

Job description

Overview

HOW YOU WILL MAKE AN IMPACT

SG 10

An active role in the Canadian market supporting product complaints, fleet concerns, and technical support to sales. Respond to technical issues and follow new production tires for market acceptance. Work with internal and external teams to help train them on warranty complaints and processes. Timely reporting of findings into the Global Warranty system. Responsible for monitoring and maintaining quality assurance processes, procedures, and controls to meet established performance, quality, and safety standards.

Responsibilities

• Technical product service: Provide qualified resolution of technical and/or product related questions from end-users; consult local sales and marketing organization in technical questions/aspects; provide technical training and presentations to field sales team.
• Warranty: Adjudicate warranty tires at customer account locations; provide competent feedback to customers on failure modes.
• Provide technical field support in retread and digital solutions.
• Product Performance Monitoring: Provide relevant tire samples and information into the Corporate Early Warning System; evaluate, track, and summarize performance reporting vs. competition at customer.
• Customer Services: Provide technical evaluation to fleet customers; travel with Territory Sales Manager and Key Account Managers and/or replacement dealer/fleet sales managers to provide technical support; evaluate and report on new product performance in the America sales region; represent Continental on tire technical issues at customer locations. Prepare and conduct professional presentations to internal and external clients including upper management and executive teams.

This is an open position and the use of AI is not used in the selection process. Estimated starting salary range is $76-90k depending on experience and location of the candidate.

What You Bring to the Role

• Relevant Bachelor's degree or Equivalent
• 2 years experience in the field of tire or vehicle technology or 4 years if no relevant Bachelor's Degree
• Must be able to stack, unstack, and handle Commercial Vehicle Tires and equipment
• Polished presentation skills; ability to instruct effectively
• English & French fluency
• Home office to be located near an airport
• Frequent travel (50%)
• Valid driver's license and passport
• Legal Authorization to work in Canada is required. We will not sponsor individuals for employment visas for this job opening.
• Continental is not able to pay relocation expenses for this opportunity.

Additional Qualifications

• Customer service experience
• Knowledge of tire manufacturing, testing, or failed tire analysis experience
• Truck Tires Sales and/or R&D experience

What You Bring to the Post (French)

• Baccalauréat pertinent ou équivalent
• Au moins deux ans d’expérience dans le domaine des technologies des pneus ou des véhicules ou au moins quatre ans si vous n’avez pas de baccalauréat pertinent
• Capacité à empiler, désempiler et manipuler des pneus et de l’équipement pour véhicules commerciaux
• Excellentes compétences en présentation et capacité à donner des instructions efficaces
• Maîtrise de l’anglais et du français
• Bureau à domicile situé près d’un aéroport
• Déplacements fréquents (50 % et plus)
• Permis de conduire et passeport valides
• Autorisation légale de travailler au Canada requise. Nous ne parrainerez pas de visas de travail pour ce poste.
• Continental ne peut pas payer les frais de réinstallation pour ce poste.

Autres Façons de Vous Démarquer

• Expérience en service à la clientèle
• Connaissance de la fabrication de pneus, des essais ou de l’analyse de pneus défectueux
• Expérience en vente et/ou en recherche et développement de pneus pour poids lourds

Additional Information

• THE PERKS: Competitive wages and bonus
• Comprehensive benefit package for self and family
• RSP contribution
• Flexible work environment

Les Avantages

• Salaire et primes compétitifs
• Programme complet d’avantages sociaux pour vous et votre famille
• Cotisation REER
• Environnement de travail flexible

Ready to drive with Continental? Take the first step and fill in the online application.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Sales Experience, Marketing, Customer Service, Communication skills, Military Experience, Retail Sales, Product Demos, Customer Support, Product Management, Product Development, Unity, Microscopy

Experience : years

Vacancy : 1