Tire Warranty Bilingual Technical Product Specialist

Continental; Edmonton; On-site; CAD 76,000 - 90,000; Full time

Job summary

A well-known tire manufacturer is seeking a Technical Support Specialist to provide assistance in the field of tire technology. The role involves direct communication with customers and internal teams, performance analysis, and frequent travel. Candidates should have a relevant degree and experience in the industry. The position is full-time and may offer remote work options. Competitive salary and comprehensive benefits are included.

Benefits

Competitive wages and bonus

Comprehensive benefit package for self and family

RSP contribution

Flexible work environment

Qualifications

• 2 years experience in tire or vehicle technology, or 4 years without a relevant degree.
• Fluency in English & French.
• Legal authorization to work in Canada required.

Responsibilities

• Provide technical support to sales and fleet customers.
• Monitor and maintain quality assurance processes.
• Adjudicate warranty tires and provide competent feedback.
• Conduct presentations to internal and external clients.

Skills

Sales Experience

Customer Service

Communication skills

Technical training

Product Management

Education

Relevant Bachelor's degree or Equivalent

Job description

Overview

HOW YOU WILL MAKE AN IMPACT

An active role in the Canadian market supporting product complaints fleet concerns technical support to sales. Respond to technical issues and follow new production tires for market acceptance. Work with internal and external teams to help train them on warranty complaints and processes. Timely reporting of findings into the Global Warranty system.

Responsible for monitoring and maintaining of quality assurance processes procedures and controls to meet established performance quality and safety standards.

Technical product service: Provide qualified resolution of technical and / or product related questions from end-users; Consulting of local sales and marketing organization in technical questions / aspects; Provide technical training and presentations to field sales team.

Warranty: Adjudicate warranty tires at customer account locations; provide competent feedback to customers on failure modes.

Provide technical field support in retread and digital solutions

Product Performance Monitoring: Provide relevant tire samples and info into the Corporate Early Warning System; Evaluate track and summarize performance reporting vs. competition at customer

Customer Services: Provide technical evaluation to fleet customers; travel with Territory Sales Manager and Key Account Managers and / or replacement dealer / fleet sales managers to provide technical support; Evaluates and report on new product performance in the America sales region; Represent Continental on tire technical issues at customer locations. Prepare and conduct professional presentations to internal and external clients including upper management and executive teams.

This is an open position and the use of AI is not used in the selection process. Estimated starting salary range is $76-90k depending on experience and location of the candidate.

WHAT YOU BRING TO THE ROLE

• Relevant Bachelors degree or Equivalent
• 2 years experience in the field of tire or vehicle technology or 4 years if no relevant Bachelors Degree
• Must be able to stack unstack and handle Commercial Vehicle Tires and equipment
• Polished presentation skills; ability to instruct effectively
• English & French fluency
• Home office to be located near an airport
• Frequent travel (50%)
• Ability to stack unstack and handle commercial vehicle Tires and Equipment
• Valid driver's license and passport
• Legal Authorization to work in Canada is required. We will not sponsor individuals for employment visas for this job opening.
• Continental is not able to pay relocation expenses for this opportunity.

Additional Qualifications

• Customer service experience.
• Knowledge of tire manufacturing testing or failed tire analysis experience
• Truck Tires Sales and / or R&D experience

Benefits

• Competitive wages and bonus
• Comprehensive benefit package for self and family
• RSP contribution
• Flexible work environment

Ready to drive with Continental Take the first step and fill in the online application.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Sales Experience, Marketing, Customer Service, Communication skills, Military Experience, Retail Sales, Product Demos, Customer Support, Product Management, Product Development, Unity, Microscopy

Experience : years

Vacancy : 1