Tim Hortons Associate, Part-Time - Overnights

Gateway Casinos & Entertainment; Ramara Township; On-site; CAD 30,000 - 60,000; Part time

Job summary

A prominent gaming and entertainment provider in Ontario is seeking a Tim Hortons Associate to deliver exceptional service and create memorable guest experiences. Responsibilities include preparing food, providing friendly service, and ensuring adherence to quality standards. Ideal candidates will have food service knowledge, cash handling experience, and the ability to work under pressure. This part-time role offers a starting wage of $17.60 per hour with room for growth.

Qualifications

• Ability to work under pressure in a fast-paced environment.
• Ability to work as a team or independently.
• Ability to present and conduct oneself in a professional manner.

Responsibilities

• Work as a team to provide exceptional guest service and visual cues.
• Prepare all products as required and minimize food waste.
• Execute service recovery for any guest concerns or complaints.

Skills

Knowledge of food and beverage service

Positive attitude and people skills

Cash handling experience

Multi-tasking skills

Tools

Point of Sale System (POS)

Job description

Overview

Job title/classification: Tim Hortons Associate. Department: Food & Beverage. Employment Type: Part Time. Shift Assignment: Overnight, Tue/Wed off; Swing, Wed/Thu off. Wages: Start Rate: $17.60; 520 Hour Rate: $19.49; 1-Year Rate: $21.66. Number of Vacancies: 2. Posting Date: September 18, 2025.

Note: Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability and knowledge required to perform this position.

Why Work For Us Gateway Casinos & Entertainment Limited (Gateway) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway\'s proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and Halley\'s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Position To be a positive team member that is committed to delivering exceptional service and creating memorable guest experiences. This position is focused on supporting and contributing to the success of Tim Hortons.

Key Responsibilities

• Work as a team to provide exceptional guest service and important visual cues for guests that make a positive first impression.
• Deliver consistent and outstanding guest service through a friendly attitude, attentive behavior, and strong product knowledge.
• Ensure every guest receives a prompt and warm greeting within 5 seconds at the front counter.
• Prepare all products as required, minimizing food waste, through production of smaller quantities of food more often throughout the day. Record prepared items and waste on production sheet.
• Follow the Always Fresh procedure to ensure coffee, sandwich and bakery products are baked fresh and accurate.
• Ensure that all products are prepared and served to Tim Hortons recipe specifications.
• Enhance the guest experience by following the SET principles: Smile, Eye contact, Thank you.
• Use proper procedures to ensure the accuracy of every order for every guest (e.g., repeating guest order when presented using HOTRODS and marking hot beverage lids).
• Maintain speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests\' needs.
• Promptly execute service recovery for any guest concerns or complaints by making it right with the guest regardless of involvement in the issue.
• Operate a Point of Sale System (POS) and have cash handling experience.
• Maintain and demonstrate expert knowledge of food and beverage products, menus, specials, events and promotions across the property.
• Regularly take temperatures of the required products and record in the Time and Temperature log.
• Follow all operational standards and guidelines for preparation of products and operation of equipment according to training and operational manuals provided.
• Monitor fridge and freezer product inventory and submit order quantities.
• Ensure showcase and product needs are always up to par.
• Contribute to a positive work environment.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Adhere to Tim Hortons quality standards and principles and all Casino Rama policies.
• Keep work surfaces, chillers and small equipment clean, organized and sanitised.
• Ensure all uniform and grooming standards are followed on each shift.
• Perform other related and compatible duties as assigned.

What You\'ll Require

• Knowledge of food and beverage service.
• Positive attitude and people skills.
• Ability to present and conduct oneself in a professional manner.
• Cash handling experience using POS system or cashier register.
• Ability to work as a team or independently.
• Ability to work overtime as required.
• Multi-tasking skills.
• Ability to work under pressure in a fast-paced environment.
• Enjoys working in the company of others and contributes to a positive environment.

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages.

Equal Opportunity Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.