Tier 1 IT Support Technician — 24/7 Store Tech Desk

Activate; Winnipeg; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading interactive gaming company in Winnipeg is seeking a Tier 1 Support Technician. This full-time position involves serving as the first point of contact for store locations needing technical assistance, troubleshooting issues, and ensuring smooth operations. Ideal candidates will have strong IT troubleshooting skills, experience in customer service, and availability for various shifts. The company offers competitive salary and benefits.

Benefits

Competitive Salary

Benefits package

Paid time off

Casual dress

Employee discount

On-site parking

Qualifications

• Ability to diagnose and resolve common IT issues.
• Strong customer service and communication skills.
• Willingness to work various shifts including holidays.
• Reliable transportation to headquarters.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Troubleshoot and resolve technology issues for stores.
• Document support activities in IT Service Management system.
• Collaborate with teams to ensure coverage and support.

Skills

Diagnosing IT hardware issues

Customer service skills

Verbal communication

Written communication

Education

Post-secondary certificate or diploma in related field

Tools

Monitoring tools

Ticketing systems

Job description

A leading interactive gaming company in Winnipeg is seeking a Tier 1 Support Technician. This full-time position involves serving as the first point of contact for store locations needing technical assistance, troubleshooting issues, and ensuring smooth operations. Ideal candidates will have strong IT troubleshooting skills, experience in customer service, and availability for various shifts. The company offers competitive salary and benefits.