Tier 1 ICT Support Technician — Remote & Hybrid

Bell Canada; Winnipegosis; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider is seeking an ICT Customer Support Tier 1 to provide first-line support and ensure timely IT incident resolutions. This role involves assisting users via various communication channels and participating in IT projects using industry standards. Applicants should have a high school diploma, some relevant experience, and strong communication skills. The position is full-time with a hybrid work arrangement based in Winnipegosis, Manitoba, contributing to a dynamic workplace focused on innovation.

Qualifications

• 1-2 years of experience in a related field.
• Ability to diagnose problems applying industry best practices.
• Excellent attention to detail.

Responsibilities

• Resolve end-user IT incidents, problems, and requests.
• Provide one-on-one support via telephone, email, and onsite.
• Log work orders and maintain repair records.

Skills

Customer service skills

Communication skills

Problem-solving skills

Teamwork

Education

High school diploma or equivalent

Technical college or university degree

Job description

A leading telecommunications provider is seeking an ICT Customer Support Tier 1 to provide first-line support and ensure timely IT incident resolutions. This role involves assisting users via various communication channels and participating in IT projects using industry standards. Applicants should have a high school diploma, some relevant experience, and strong communication skills. The position is full-time with a hybrid work arrangement based in Winnipegosis, Manitoba, contributing to a dynamic workplace focused on innovation.