This Way ONward Associé aux ventes/This Way ONward Sales Associate - Galeries D'Anjou

Gap Inc.; Montreal; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading retail company in Montreal is seeking enthusiastic individuals for customer service roles. Candidates should excel in communication, problem-solving, and customer engagement, and must be able to work collaboratively in a fast-paced retail environment. Bilingual proficiency in French is preferred. Join us in enhancing shopping experiences and promoting customer loyalty.

Benefits

Opportunity for career advancement

Collaborative work environment

Engagement with customers

Qualifications

• Ability to effectively handle customer interactions and resolve issues.
• Strong motivation for continuous improvement in a retail setting.
• Proficient in using technology to enhance customer service.

Responsibilities

• Provide a premium customer experience based on brand's selling behaviors.
• Assist customers with inquiries and merchandise location.
• Support various processes on the sales floor and in the back of house.

Skills

Strong communication skills

Problem-solving

Customer interaction

Technological proficiency

Bilingual (French)

Job description

Why Consider this Job Opportunity

• Opportunity for career advancement within the organization
• Supportive and collaborative work environment
• Engage with customers and help enhance their shopping experience
• Work in a dynamic retail setting with a focus on brand loyalty
• Chance to utilize and develop communication and problem-solving skills

What to Expect (Job Responsibilities)

• Become an expert in the brand's selling behaviors to provide a premium customer experience
• Acknowledge and assist customers; efficiently locate merchandise and answer inquiries
• Offer style suggestions and outfit ideas to customers using displays for inspiration
• Promote customer loyalty by educating them about loyalty programs
• Support various processes on the sales floor, fitting room, checkout, and back of house as needed

What is Required (Qualifications)

• Strong communication skills and ability to effectively use technology
• Motivated problem solver with a focus on continuous improvement
• Professional handling of customer interactions and concerns
• Ability to gather information to resolve issues
• Must be able to learn procedural knowledge through on-the-job training
• In Quebec: Must be able to speak French

How to Stand Out (Preferred Qualifications)

• Previous experience in retail or customer service
• Familiarity with loyalty programs and customer engagement strategies
• Ability to work in a fast-paced environment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.