Third Party Market Conduct & Operations Specialist

Co-operators; Toronto; Hybrid; CAD 61,000 - 101,000; Full time

Benefits offered by this job

Training & development

Flexible work options

Well-being programs

Volunteer days

Total rewards package

Job summary

CLIC in Canada is seeking a Third Party Market Conduct and Operations Specialist within the Individual Insurance and Wealth Management team. This role supports onboarding, credentials setup, and commission processing while ensuring compliance with market conduct standards.

You will conduct audits, prepare reports, monitor advisor activities, and identify data gaps to drive remedial actions, collaborating with advisors and MGAs/AGAs in a hybrid work setting.

Qualifications

• 2–4 years experience in Life Insurance Sales/Sales Support, Business Analysis, Audit or Compliance
• Education in Business Administration, Accounting, Risk Management, Compliance or Audit would be beneficial
• High degree of multi-directional communication
• Knowledge of analytical methods
• Understanding of Life Insurance sales and application procedures
• Knowledge of Financial Industry regulations, laws and guidelines
• Ability to analyze multiple streams of data to reach conclusions
• Understanding of Life Insurance products

Responsibilities

• Assess Advisor suitability for contracting with Co-operators.
• Monitor market conduct of Advisors and MGAs/AGAs.
• Perform scheduled audits on Advisors and MGA/AGAs.
• Prepare summary notes and reports on the results of monitoring and auditing.
• Process files for commission payments and assist in the analysis of the data.
• Identify data deficiencies and assist in developing remedial plans.

Skills

Communication skills

Analytical thinking

Team collaboration

Problem solving

Attention to detail

Education

Business Administration / Accounting / Risk Management / Compliance or Audit

Job description

Company: CLIC

Department: Individual Insurance and Wealth Management

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: English is required, French is an asset.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Individual Insurance, Individual Wealth Management, and Group Retirement & Savings teams deliver products and services that provide financial security to Canadians. Along with our distribution partners, we help our clients with some of their most important needs: protecting their families’ lifestyle in the event of a death, disability or illness; reaching their saving goals; and building a secure and comfortable retirement. We operate with a high level of trust, integrity, and inclusivity to produce positive impacts for all our stakeholders.

The Third Party Market Conduct and Operations Specialist will ensure market conduct risks are appropriately assessed in adherence to Co-operators’ Market Conduct and Compliance Framework.

The Third Part Market Conduct and Operations Specialist will carry out operational tasks to enable efficient onboarding and commission processing. Onboarding will include requesting or setting up system access and ensuring credentials are provided to Advisors.

How You Will Create Impact

• Using established standards, assess Advisor suitability for contracting with Co-operators.
• Monitor market conduct of Advisors and MGAs/AGAs.
• Perform scheduled audits on Advisors and MGA/AGAs.
• Prepare summary notes and reports on the results of monitoring and auditing.
• Process files for commission payments and assist in the analysis of the data.
• Identify data deficiencies and assist in developing remedial plans.

How You Will Succeed

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

To Join Our Team

• Education in the field Business Administration, Accounting, Risk Management, Compliance or Audit would be beneficial.
• 2 – 4 years experience in Life Insurance Sales/Sales Support, Business Analysis, Audit or Compliance
• High degree of multi-directional communication
• Knowledge of analytical methods
• Understanding of Life Insurance sales and application procedures
• Knowledge of Financial Industry regulations, laws and guidelines
• Ability to analyze multiple streams of data to reach conclusions
• Understanding of Life Insurance products

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $60.574 - $100,956

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.