Theatre Front Of House Attendant - Casual Part Time

MOHAWK COLLEGE OF APPLIED ARTS & TECHNOLOGY; Hamilton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community-focused educational institution in Hamilton is seeking a Theatre Front Of House Attendant for casual part-time work. Responsibilities include customer service at events, ticket sales, and managing concessions. Ideal candidates will have some experience in events or customer service and a commitment to diversity and inclusion. Opportunity to gain experience in a dynamic environment with competitive pay.

Benefits

Professional development opportunities

Defined Benefit pension plan

Discounted athletic facility access

Wellness events participation

Qualifications

• 6 months of experience in events or customer service.
• Interest and experience in events or theatre operations.
• Ontario Smart Serve Trained (will provide training if necessary).
• Demonstrated commitment to human rights, equity, and inclusion.

Responsibilities

• Ushering at events and providing customer service.
• Selling and issuing tickets at events.
• Managing concessions and bar sales.
• Maintaining cleanliness and readiness of the venue.

Skills

Customer service

Event operations

Communication

Client facing experience

Physical ability to lift 20kgs

Education

Completion of secondary school

Job description

Theatre Front Of House Attendant - Casual Part Time

Status: Casual Part Time

Hours: Up to 24 hours/week (evenings and weekends required)

Home Campus: Fennell (on-site)

Rate of Pay: $17.60 per hour, plus 4% in lieu of vacation

Posting Date: November 13th, 2025

Closing Date: December 4th, 2025 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job Summary

The Theatre Front of House Attendant acts as the first line of customer service at the McIntyre Performing Arts Centre, and ensures a positive guest client experience, comfort and safety. Duties would include ushering at events, concessions sales, box office operations & general customer service.

What you'll be doing:

• FOH Ushering - showing patrons to their seat, maintaining Audience control, providing client service to guests with directions and information, lobby setups & tear down (tables & chairs), receiving & dealing with customer complaints.
• Box Office Services - Selling, issuing and/or taking/checking tickets at events - online system.
• Concessions & Bar sales - Selling concessions, including alcohol at events, restocking inventory, managing credit / debit machine (no cash), concession operations setup and takedown.
• Other duties as assigned, general housekeeping duties, ensuring venue is prepared for public.

What you'll bring to the role:

• Completion of secondary school.
• 6 months of experience in events or customer service.
• Interest and experience in events or theatre operations.
• Experience in a client facing role.
• Must be able to lift & carry 20kgs, and potentially heavier objects with assistance.
• Ontario Smart Serve Trained - will provide training if necessary (required for alcohol sales only).
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

• Opportunity to gain experience and build relationships at a Hamilton/Niagara Top Employer.
• Access to professional development opportunities.
• Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• Discounted rate for full-service athletic facility and instructor-led classes.
• Opportunities to engage in wellness events and activities.

To find out more about working at Mohawk College, including our Employee Value Proposition, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College's commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/