The Shoe Co. - Assistant Manager

DSW Designer Shoe Warehouse; Stratford; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading shoe retailer in Stratford, Ontario, seeks an Assistant Manager to lead the store team, drive sales, and ensure exceptional customer experiences. The ideal candidate will have retail supervisory experience, strong leadership skills, and a passion for customer service. This role offers growth opportunities and a competitive benefits package.

Benefits

30% store discount

Paid Time Off

Flexible scheduling

Monthly bonus potential

Qualifications

• Proven success in achieving sales and profitability targets.
• Minimum 2 to 3 years of experience in retail supervisory role.
• Ability to work various shifts including days and weekends.

Responsibilities

• Maximize store business results with exceptional customer experiences.
• Lead and train team to achieve company objectives.
• Balance company policies and operational integrity.

Skills

Customer service

Problem solving

Team leadership

Fast-paced environment

Tools

MS Word

MS Excel

Job description

Overview

Designer Brands Canada is an inclusive environment where diversity is valued and everyone’s self-expression is welcome. We believe diversity and inclusion bring out your full potential. We are looking for an Assistant Manager for our Shoe Co. banner who will put their best foot forward and help coach and lead the store team.

As an Assistant Manager, you will report to the Store Manager and assist in leading the store environment, fostering inclusivity and diverse customer connections. You will be responsible for coaching and leading the team to achieve store objectives, including in-store sales, web orders, recruiting, performance management, training and development. Your ability to problem solve, thrive in a fast-paced environment, lead a dynamic team, collaborate and execute on operational excellence will be key to your success.

We welcome all applicants and are committed to providing accommodations for individuals with disabilities or special needs. Please advise our Human Resources team if you require an accommodation at any time during the recruitment process.

Responsibilities

• Assumes leadership role with accountability for maximizing store business results by consistently creating exceptional customer experiences.
• Facilitates achievement of business results by role modelling a shopping experience that encourages responsive customer service, compelling merchandise presentation and operational integrity that will foster positive customer connections and loyalty.
• Lead an operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling.
• Recruit, manage, develop, and train top talent who have a love of shoes.
• Achieves company objectives and enhances The Shoe Co. brand image by modeling our values of Passion, Accountability, Collaboration, and Authenticity/Humility.
• Develops and implements agile business plans to achieve results.
• Fosters teamwork, collaboration and change advocacy within the store and district.
• Maintain effective, open lines of communication with the Store Manager.

Qualifications

• Proven success in the achievement of sales and profitability targets.
• Proficiency in computer use, including e-mail, word processing and spreadsheet programs (e.g., MS Word and Excel).
• Ability to multitask in a fast-paced environment while maintaining a focus on delivering a compelling customer experience.
• Minimum 2 to 3 years of experience in a progressive retail supervisory role.
• Ability to work various shifts, including days, closing shifts and weekends.

Benefits

• A 30% discount off at our stores on regular priced merchandise.
• A competitive benefits package (Full Time Associates Only).
• Paid Time Off (Personal Days & Vacation - Full Time Associates Only).
• Flexible scheduling.
• Monthly bonus potential and opportunities for growth.
• 24/7 support available through our Employee Assistance Program to speak with licensed counselors, work/life specialists, and financial/legal assistance, and more.
• Unlimited opportunity for growth and training and development programs.
• Open Door Policy and MUCH MORE.