The Shoe Co. - Assistant Manager

The Shoe Co.; New Westminster; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading footwear retailer is seeking an Assistant Manager in New Westminster to enhance customer experiences and meet store objectives. Responsibilities include coaching the team, managing sales, and ensuring operational excellence. Candidates should have 2–3 years of retail supervisory experience, strong multitasking skills, and a commitment to customer service. This position offers a competitive hourly pay and various benefits including store discounts and paid time off.

Benefits

30% employee discount

Competitive benefits package

Paid time off

Flexible scheduling

Employee Assistance Program

Qualifications

• 2–3 years of experience in a progressive retail supervisory role.
• Proficient in computer use, including email and spreadsheet programs.
• Ability to work days, closing shifts, and weekends.

Responsibilities

• Lead the store environment fostering inclusivity.
• Achieve store objectives including sales and performance management.
• Recruit and train top talent who love shoes.

Skills

Sales achievement

Customer service

Team leadership

Multitasking

Problem-solving

Tools

MS Word

Excel

Job description

Job Description

WILL YOUR SHOES TAKE YOU TO A CAREER AT THE SHOE CO.?

At Designer Brands Canada, we encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming environment where everyone’s self-expression is highly valued. We know that fostering diversity and inclusion brings out your full potential and creates an engaging environment for everyone. We believe that you, in all your uniqueness, belong at Designer Brands (Canada) and welcome all applicants. #Canyoufillourshoes?

We’re looking for an Assistant Manager for our Shoe Co. banner who will put their best foot forward.

As an Assistant Manager, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you will be responsible for coaching and leading the team to achieve store objectives, which includes in‑store sales, web orders, goals, recruiting, performance management, training, and development. Your ability to problem‑solve, thrive in a fast‑paced environment, lead a dynamic team, collaborate and execute on operational excellence will be key to your success in this role.

Key Job Accountabilities

• Assumes leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences.
• Facilitates achievement of business results by role‑modeling a shopping experience that encourages uniquely responsive Customer service, compelling merchandise presentation and operational integrity that will encourage positive customer connections and loyalty.
• Lead an operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll, reporting and scheduling.
• Recruit, manage, develop and train top talent who have a love of shoes.
• Achieves company objectives and enhances The Shoe Co. brand image by modeling our values of Passion, Accountability, Collaboration and Authenticity/humility.
• Develops and implements agile business plans to achieve results.
• Fosters teamwork, collaboration and change advocacy within the store and district.
• Maintain effective, open lines of communication with the Store Manager.

Qualifications

• Proven success in the achievement of sales and profitability targets.
• Proficiency in computer use, including e‑mail, MS Word or other word processing programs and Excel or other spreadsheet programs.
• Ability to multitask in a fast‑paced environment while also being committed to creating a compelling customer experience.
• Minimum 2–3 years of experience in a progressive retail supervisory role.
• Ability to work days, closing shifts and weekends.

Benefits – Working Here Is a Shoe Lover’s Dream

• 30% discount off at our stores on regular priced merchandise.
• A competitive benefits package (Full‑Time Associates Only).
• Paid Time Off (Personal Days & Vacation – Full‑Time Associates Only).
• Flexible scheduling.
• Additional benefits include monthly bonus potential, opportunities.
• 24/7 support available through our Employee Assistance Program to speak with licensed counselors, work/life specialists, legal and financial assistance, and more.
• Unlimited opportunity for growth and training and development programs.
• Open Door Policy and MUCH MORE.

Pay: $19.85 to $22.06 per hour.

Accommodations are available upon request to individuals who self‑identify as having a disability or special need. Please advise our Human Resources team if you require an accommodation at any time during the recruitment process.

To view all open positions visit our Career Page at https://careers.designerbrandscanada.com/.