THB - Terminal Manager

Gardewine; Northwestern Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading logistics company is seeking a Terminal Manager in Thunder Bay, ON, responsible for overseeing day-to-day terminal activities, managing freight delivery, and leading a team. Candidates should have experience in freight operations, excellent organizational skills, and must possess or be willing to obtain a Class 1/AZ license. The role supports safety initiatives and ensures customer satisfaction through effective communication and teamwork.

Qualifications

• Minimum of three years’ experience in general freight operations.
• Experience working in a large commercial/industrial facility leading a team.
• Willingness to obtain a Class 1/AZ license if not already held.

Responsibilities

• Oversee all day-to-day activities of the terminal.
• Manage terminal employees including safety and scheduling.
• Coordinate freight movement and monitor service levels.

Skills

Leadership

Organizational skills

Interpersonal skills

Communication

Teamwork

Education

Post-secondary education

Tools

Microsoft Office

Job description

Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950’s. Since being founded in the northern community of Flin Flon we have grown significantly by diversifying within the transportation industry. The most important aspect of our company’s operations is our dedicated people; our people will always be the source of our success and their safety and health will always come first.

We are currently seeking a Terminal Manager in Thunder Bay, ON to join our team.

Summary

The Terminal Manager is a hands‑on position that will oversee all day‑to‑day activities of the terminal. The Terminal Manager is responsible for managing freight delivery, equipment utilization and maintenance, employee scheduling, dispatch, sales and customer service. Leading and managing the terminal operations will come from a hands‑on approach with the terminal team. The Terminal Manager will report to the North Eastern Ontario Manager.

Duties and Responsibilities

• Manage terminal employees in areas including safety, scheduling, coaching and assessment
• Outline, coordinate, and monitor service schedules and levels
• Coordinate freight movement, tracing, claims and dispatch in the terminal area
• Monitor freight movement to ensure maximum load factors and service levels to minimize claims
• Participate in the hiring and training of employees
• Schedule and monitor the use of equipment to maximize utilization
• Provide ongoing training to supervisors
• Maintain staff levels that insure an acceptable level of productivity and performance
• Work with all employees to ensure smooth operations under all conditions
• Assist with terminal operational activities
• Oversee reporting and record keeping on productivity, utilization and service levels
• Minimize severity or frequency of accidents of contractors and employees through risk identification process
• Review sales activities and customer contacts
• Claim inspections and customers as required
• Direct activities of supervisors; inspecting completed tasks
• Develop and execute training plans for employees
• Ensure housekeeping, productivity, and quality of work standards are maintained
• Achieve terminal, as well as personal goals
• Manage inventory of tools and supplies to reduce risk, loss and damage
• Practice safe work procedures and ensure team practices safe work
• Assist as needed in terminal functions that support operations goals and objectives

All Management Personnel Accountability

Safety & Health: Supports all Safety & Health initiatives for the safety of all drivers, customers and other terminal employees by following all safety policies and procedures including the incident reporting system.

Service: Role models the behavior necessary for overall satisfaction and support of positive relationships with employees and customers. Deals with complaints or inquiries in a timely professional way that supports the mission, values and good will of Gardewine.

Organizational/Job Knowledge: Possesses current knowledge to successfully perform the job; may be regarded as an expert in the technical/function area and uses other resources when appropriate. Knows the business and understands the relevant issues, task, responsibility or relationship of role to the organization.

Organizational Strategy: Manages to profitability and makes decisions that enhance the organization’s financial status. Defines the standards and emphasizes the need to deliver quality services and products. Anticipates and takes action to meet customer needs and/or searches for ways to increase customer satisfaction.

Leadership: Provides direction, sets clear priorities, and clarifies responsibilities for all team members on a regular basis. Responds timely and appropriately on all employee relations, concerns, queries and other complex issues. Coach, lead, teach and develop staff by giving timely feedback, challenging assignments and developmental opportunities.

Foster Teamwork: Builds strong teams committed to organizational goals and conducive to teamwork by encouraging collaboration among team members and hiring the right people. Implements and supports all programs such as: training, health and safety, employee recognition, and retention.

Communication: Communicates relevant and important information with others as appropriate. Speaks clearly, fosters open communication, listens to others, and prepares effective written communication.

Self‑management Skills: Acts with integrity by building trust, showing consistency in behavior, living our values, ethically, and following through on commitments. Demonstrates with confidence the ability to adjust and change agenda based on the multiple diverse needs of the business and team while using sound judgment.

Interpersonal Skills: Builds positive work relationships by displaying organizational savvy, understanding the agenda and perspective of others while influencing others through collaboration. Manages disagreements and disputes by bringing issues into the open in an attempt to resolve in a positive supportive manner. Values diversity and shows appreciation for each person’s skills and abilities, regardless of the individual’s background.

Administrative Skills: Empowers and delegates others by establishing plans, systems and processes for best efficiency and coordination of work. Regularly follows up and removes obstacles for the achievement of all goals and deliverables within the appropriate time; including, evaluations, programs, projects, requests. Uses time productively.

Qualifications

Experience working in a large commercial/industrial facility leading a team. Ideally, you have post‑secondary education and a minimum of three years’ experience in general freight operations. Excellent organizational skills with the ability to prioritize tasks, work under pressure and manage critical and unplanned requirements. Strong interpersonal skills to foster and build working relationships with business unit leaders in addition to vendors, contractors, and suppliers. Competent ability and capacity to get the job done through a hands‑on approach. Experience using all Microsoft Office programs. Working knowledge of WHMIS and the Health & Safety Act. Terminal Managers must have a Class 1/AZ license or be willing to obtain one.

Physical Requirements

For this position you will be required to bend, stoop, stand, walk, turn, pivot and stand for long periods of time. The operation of power equipment on a regular daily basis. Lift up and move up to 50 pounds and adjust body position to maneuver. Need a good sense of balance with hand and foot coordination with ability to assess weights and judge distances and heights. Ability to work in varying temperatures, depending upon season. Must wear PPE at all times. Regular use of computer.

At Gardewine, we are committed to continually improving our approach to building a diverse, inclusive, and value‑driven workplace. If you are excited about this role but your experiences do not align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others! Gardewine is an equal opportunity employer and recognized as a Top Fleet Employer.

We thank all applicants for their interest; however only those selected further in the process will be contacted. To view other Gardewine opportunities currently available, please visit our website at www.gardewine.com.

Join the Gardewine Team!