Testing Only - No Applications Accepted - Professional

Cargill; Camrose; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading agricultural solutions firm in Alberta is seeking a Senior Customer Service Representative to support the customer service team. This role focuses on operational activities and employee training, contributing to continuous improvement within the team. The ideal candidate will have experience in customer service and strong coaching skills. Join us to make a positive impact in the agricultural supply chain.

Qualifications

• Experience in customer service roles with focus on operational support.
• Strong communication and coaching skills.
• Ability to identify improvement opportunities.

Responsibilities

• Support the customer service team in operational activities.
• Act as a domain specialist for customer service best practices.
• Provide training and coaching for team members.

Job description

Overview

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill. This position is in Cargill’s agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products.

Job Purpose and Impact

The Senior Customer Service Representative will focus on supporting the broader customer service team in the execution of routine operational activities within the region. In this role, you will serve as the customer service domain specialist focusing on best practice identification and sharing, task distribution between remote team members and continuous improvement opportunities between regions. You will provide on the job refresher training of existing team members and technical onboarding and support for new team members. You will provide employee coaching and feedback as well as participate in performance reviews where appropriate.