Test Environment Coordinator, Digital Technology

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent financial institution in Toronto is seeking a QA Infrastructure Manager to oversee the management of test environments. This role involves QA automation, interacting with stakeholders, and managing incident resolution. The ideal candidate has 3-4 years of QA automation and test environment management experience, is familiar with Unix/Linux, and possesses strong analytical and troubleshooting skills. Join us to make a meaningful impact within a collaborative team atmosphere.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Paid development day

Qualifications

• 3-4 years of experience in QA automation and test environment management.
• Hands-on experience with Operating Systems (Unix and Linux) and Apache.
• Comfortable working with Linux servers and writing shell scripts.

Responsibilities

• Perform and coordinate QA infrastructure updates and management.
• Participate in technical design and integration of application systems.
• Interact with stakeholders to gather requirements and troubleshoot issues.

Skills

QA automation

Test environment management

DevOps

Analytical Thinking

Troubleshooting

Education

ISTQB, ITIL, or similar certifications

Experience in Banking clients (asset)

Tools

Microsoft Visio

Jira

Dynatrace

Parasoft SOA Test

HP-ALM

Confluence

Unix/Linux

Job description

Overview

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com.

What you'll be doing

You will be joining CIBC’s Digital Technology team, supporting TEM for Personal and Business Banking (PBB) with a focus on value-conscious consumers. Within a team of senior professionals, you will have the opportunity to broaden your technical skills and contribute to building the bank of the future by adopting agile and modular approaches to strategy and technology. You will support and maintain the QA environment infrastructure for Shared Platform Technology, lead change and incident management for Shared Platform QA environments, ensuring compliance with established controls and standards. You will apply technical knowledge to manage documentation, costs, staffing, and managerial planning for centralized test environments across all SPT apps.

Details on work arrangement (proportion of on-site and remote work) will be discussed during your interview.

How you'll succeed

• QA Infrastructure management: Perform and coordinate infrastructure updates and management, handle configuration, setup and incident management if QA environments are impacted by issues. Document the QA environment infrastructure and environments and manage the booking of those environments. Lead the maintenance and management design and development of cost-effective and innovative solutions.
• Systems Implementation: Participate in the technical design and integration of cross-functional, multi-platform application systems. Oversee QA environment operational activities, including issue management (notification/communication, resolution, root cause determination), problem management, deviation management, and risk management.
• Communication and Coordination: Interact with internal stakeholders, end users, business analysts, and technical resources to gather requirements and prepare design specifications or troubleshoot QA environment issues.
• Automation & Monitoring Tools: Extensively use Parasoft SOA Test, Jira, HP-ALM, and Confluence for test automation, defect tracking, and documentation. Proficient in using Dynatrace and Splunk for monitoring, logging, and troubleshooting environment performance.
• Multi-Environment Management: Experience managing multiple test environments (Incident, Change, Certificate) simultaneously across parallel releases and multiple business lines.
• Service Virtualization: Knowledge and practical experience in service virtualization to simulate components and streamline testing.
• Innovation & Problem-Solving: Utilize innovative approaches, strong communication, and problem-solving skills to effectively manage the department’s test environments.

Who you are

• You can demonstrate experience in 3-4 years of experience with Certificate management, QA automation, test environment management and devops. Hands-on experience with Microsoft Visio, Operating Systems (Unix and Linux), Apache, different application containers, Software Development Life Cycle (SDLC) methodologies (Waterfall, Hybrid and Agile). Comfortable working with Linux servers, writing shell scripts, and using UNIX commands for automation and troubleshooting. Familiar with Agile tools like Jira for story management and Dynatrace for monitoring (or equivalent). You have a good understanding of DevOps & CI/CD Pipeline: Skilled in identifying, tracking, and resolving incidents to minimize environment downtime and impact. Strong background in administering and managing infrastructure for test environments, including planning and resource allocation. It is an asset if you have prior experience with Banking clients. Familiarity with Azure and AWS cloud environments. ISTQB, ITIL, or similar certifications.
• You embrace and advocate change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 17th Floor

Employment Type Regular

Weekly Hours
37.5

Skills

Analytical Thinking, Group Problem Solving, Information Technology (IT), Quality Assurance (QA), Test Case Design, Test Environment Management (TEM), Testing Methodology, Troubleshooting