TerritoryAccount Manager

Pivot HR Services; Burnaby; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading supplier of firefighting equipment is seeking a motivated Territory / Account Manager for the Vancouver West Sea to Sky Region. The role involves managing client relationships, driving sales growth, and providing solutions within the fire industry. Successful candidates will have a strong background in sales and customer service, with at least 5 years of relevant experience. The position offers a competitive salary and benefits.

Benefits

Competitive compensation package

Extended health and dental coverage

Paid vacation holidays

Expense account for business-related needs

Qualifications

• 5+ years of sales and account management experience required.
• Strong ability to build and maintain customer relationships.
• Excellent verbal and written communication skills essential.
• Digitally savvy and able to work independently.

Responsibilities

• Serve as the primary contact for clients to ensure satisfaction.
• Drive sales growth through prospecting and client outreach.
• Provide accurate sales forecasts and client performance updates.
• Demonstrate leadership by mentoring junior sales associates.

Skills

Sales and account management

Customer service

Relationship management

Communication skills

Organizational skills

Proficiency in MS Office and Google Workspace

Education

Post-secondary education in a related field

Job description

Pivot HR Services is pleased to present this Territory / Account Manager role on behalf of our valued client Associated Fire Safety Group.

About Us:

Since 1994 Associated Fire Safety Group has proudly served Western Canada’s Fire and Rescue Services. With dedicated Maintenance Apparatus and Equipment divisions we deliver trusted products, expert service and reliable support. Our team is committed to helping first responders stay prepared, protected and ready when it matters most.

Role Overview:

As a leading provider of firefighting equipment supply and maintenance in Western Canada we are seeking a motivated Territory Manager to take on the Vancouver West Sea to Sky Region (Squamish, Whistler, Pemberton and surrounding communities). In this role the Territory / Account Manager will develop new prospects, maintain existing accounts and strengthen and foster long‑term business relationships. By applying strong solution‑based sales practices they will convert leads into sales, build on referrals and drive customer satisfaction. Success in this position requires developing a strong understanding of the fire industry including firefighter turnout gear and a wide range of specialized equipment.

Key Responsibilities:

• Serve as the primary point of contact for a portfolio of clients building strong relationships and ensuring ongoing satisfaction.
• Foster long‑term partnerships by strengthening existing accounts while driving growth with new clients.
• Resolve client issues promptly while maintaining a professional solution‑focused approach.
• Drive sales growth by prospecting within the assigned territory including in‑person visits and outreach.
• Identify and pursue new market opportunities with a proactive research‑driven approach.
• Apply consultative selling techniques to qualify prospects and expand the customer base.
• Provide accurate sales forecasts and performance updates to the Director of Sales.
• Maintain knowledge of industry standards, practices and procedures within the fire training market.
• Support customer service needs and take ownership of team and individual results.
• Demonstrate leadership by guiding and mentoring junior sales associates.
• Represent the company at trade shows, events and demonstrations.
• Perform other related duties as required in the Territory / Account Manager role.

Qualifications and Skills:

• A minimum of 5 years of sales and account / portfolio management experience with a strong background in customer service and client relationship management.
• Strong business acumen required; post‑secondary education in a related field is an asset.
• Proven ability to build and maintain customer relationships virtually over the phone and in person.
• Previous experience preparing sales reports, tracking client visits, attending trade shows and identifying customer needs.
• Demonstrated enthusiasm, entrepreneurial spirit and accountability for achieving results.
• Excellent verbal and written communication skills; able to communicate clearly, diplomatically and professionally.
• Strong organizational and time management skills with the ability to prioritize effectively.
• Digitally savvy with proficiency in MS Office, Google Workspace and online research tools. Experience with SharePoint is an asset.
• Skilled at building relationships across divisions, production teams and business customers at all levels.
• Ability to work independently in a fast‑paced environment.
• Must have a reliable vehicle and the ability to work effectively from a home‑based office.

What We Offer:

At Associated Fire Safety Group we value our people and their contributions. We offer a competitive compensation package and the opportunity to grow your career in a supportive, team‑oriented environment.

Compensation & Benefits:

• Salary range: $80,000 – $120,000 per year plus commission pay
• Extended health and dental coverage
• Vision care
• Paid vacation holidays and personal time
• Expense account for business‑related needs

Work Schedule:

• Full‑time Monday to Friday
• Overtime and occasional weekend work as needed

Work Environment:

• Based out of our Burnaby office with regular travel required within the Sea to Sky territory
• A collaborative, energetic culture where peers work hard, have fun and share new ideas

Application Information:

Associated Fire Safety Group is an equal opportunity employer that values diversity, equity and inclusion. We welcome and encourage applications from individuals belonging to equity‑seeking groups and invite candidates to self‑identify if they wish.

We are committed to ensuring our recruitment process is accessible to all applicants. If you require accommodation at any stage of the application or hiring process please contact us at